Customer Success Representative Junior Level

Benefits: Commission Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Location: Tampa, FL (On-site) Employment Type: Full-Time Experience Level: 2 Years Industry: Workforce Management Technology / Time Clock Solutions About Us ZKTeco WFM is part of the ZKTeco global network, specializing in innovative workforce management (WFM) solutions for small to medium-sized enterprises and global organizations. Our technology portfolio includes advanced time and attendance software, biometric authentication devices, cloud-based data integration tools, and mobile workforce applications. We are committed to helping businesses streamline operations, ensure compliance, and support a modern, connected workforce. As we grow, we seek team members who are agile, collaborative, and passionate about driving excellence and innovation on a global scale. ZKTeco WFM is a leading provider of time clock and workforce data collection solutions integrated with the Workday ecosystem. We deliver best-in-class technology paired with dedicated, proactive customer care. Our Customer Success team ensures long-term client satisfaction, helping organizations thrive with our solutions. Position Overview We are seeking a Junior Customer Success Representative with a minimum of 2 years of experience to support our growing client base. This role is focused on consistent, proactive communication with existing customers, managing day-to-day account needs, and ensuring smooth internal coordination for support and order processing. This is not a high-pressure or sales-driven role — it is centered on relationship building, client advocacy, organization, and consistent follow-through. Key Responsibilities Serve as the primary contact for assigned customers, ensuring regular check-ins and proactive support. Maintain accurate and detailed customer records, notes, and tasks in the CRM system (Zoho CRM or similar). Coordinate internally with sales, operations, and technical teams for any customer support, orders, or escalations. Process additional product or service orders accurately and efficiently. Identify potential needs for additional products based on client conversations (no aggressive selling required). Advocate for customer needs internally and ensure a positive overall experience. Assist in customer onboarding processes for solution expansions as needed. Track customer interactions and provide status updates and basic reporting. Qualifications Minimum 2 years of experience in customer success, account management, support coordination, or inside sales (B2B preferred). Strong organizational skills and a proactive approach to customer management. Excellent written and verbal communication skills with a customer-first attitude. Familiarity with CRM systems (Zoho CRM, Salesforce, HubSpot, or equivalent). Ability to coordinate and escalate issues appropriately across internal teams. Positive attitude and eagerness to learn and grow within the organization. General Employee Expectations Support and train peers; share knowledge and best practices. Adapt to changing needs and take initiative beyond core tasks. Communicate clearly and collaborate across global teams. Take ownership, deliver results, and continuously improve. Uphold company values, embrace diversity, and protect data security. Compensation and Benefits Component Details Base Salary $45,000 annually Bonus/Profit Sharing Up to 20% annually based on performance Benefits Health insurance, Profit Sharing, Paid Time Off (PTO), training and professional development opportunities

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