T-Mobile
Mobile Associate, Store-in-Store, Bilingual Preferred Spanish - Retail Sales
T-Mobile, Chicago, Illinois, United States
Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to the manager. Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, build rapport, trust, and loyalty. Exceed customer expectations, proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as part of the role. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Qualifications
Education: High School Diploma/GED (Required) Work Experience: 6 months of customer service and/or sales experience, Retail environment preferred. (Required) Knowledge, Skills and Abilities: Customer satisfaction-focused; effective in balancing customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, share best practices, while serving customers. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications: At least 18 years of age; legally authorized to work in the United States (Required) Travel & Compliance
Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation & Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days on-the-job training and eligibility for hourly training pay. After promotion to Mobile Expert, eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits: Medical, dental and vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and additional voluntary coverages. Discounts on mobile service & home internet, pet insurance, and commuter/transit programs where eligible. For full details, see the benefits site: www.t-mobilebenefits.com. Equal Opportunity & Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Reasonable accommodation requests during the application or interview process can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact channel is not for submitting a job application. Talent comes in all forms at the Un-carrier. We encourage applicants from diverse backgrounds. If you are an individual with a disability, please contact us for accommodations as needed.
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to the manager. Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, build rapport, trust, and loyalty. Exceed customer expectations, proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as part of the role. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Qualifications
Education: High School Diploma/GED (Required) Work Experience: 6 months of customer service and/or sales experience, Retail environment preferred. (Required) Knowledge, Skills and Abilities: Customer satisfaction-focused; effective in balancing customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, share best practices, while serving customers. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications: At least 18 years of age; legally authorized to work in the United States (Required) Travel & Compliance
Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation & Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days on-the-job training and eligibility for hourly training pay. After promotion to Mobile Expert, eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits: Medical, dental and vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and additional voluntary coverages. Discounts on mobile service & home internet, pet insurance, and commuter/transit programs where eligible. For full details, see the benefits site: www.t-mobilebenefits.com. Equal Opportunity & Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Reasonable accommodation requests during the application or interview process can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact channel is not for submitting a job application. Talent comes in all forms at the Un-carrier. We encourage applicants from diverse backgrounds. If you are an individual with a disability, please contact us for accommodations as needed.
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