Fanatics
JOB SUMMARY:
The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.
The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.
General Duties and Responsibilities: • Drive sales results by consistent execution of daily operations • Support back of house operations; maintain stockroom organization • Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines) • Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time) • Work with Retail Associates to ensure an exemplary fan experience • Communicate expectations for assignments and projects to Retail Associates • Provide training and assistance to Retail Associates as required • Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience • Understands Fanatics Values and how they relate to their role • Perform ‘Manager on Duty responsibilities’ as needed
Education, Experience and Requirements • Minimum 18 years of age, • Minimum one year working in retail or sales preferred • Ability to work independently and responsibly in a fast-paced environment • Foreign language skills are a plus
Job Knowledge, Skills and Abilities • Possess a fun, outgoing, confident, professional demeanor • Prior leadership experience preferred • Ability to work well with all levels of management, build partnerships and coach teams • In partnership with leadership team act decisively to solve problems • Ability to represent Fanatics/League/Team Values and standards • Ability to balance and prioritize multiple projects while remaining calm under pressure • Strong communication, literacy, and numeracy skills
Physical Demands: • Regularly required to sit stand, reach, bend and move about the facility as needed • Must be able to lift and carry up to 30 lbs. • Game Day/Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
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The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.
General Duties and Responsibilities: • Drive sales results by consistent execution of daily operations • Support back of house operations; maintain stockroom organization • Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines) • Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time) • Work with Retail Associates to ensure an exemplary fan experience • Communicate expectations for assignments and projects to Retail Associates • Provide training and assistance to Retail Associates as required • Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience • Understands Fanatics Values and how they relate to their role • Perform ‘Manager on Duty responsibilities’ as needed
Education, Experience and Requirements • Minimum 18 years of age, • Minimum one year working in retail or sales preferred • Ability to work independently and responsibly in a fast-paced environment • Foreign language skills are a plus
Job Knowledge, Skills and Abilities • Possess a fun, outgoing, confident, professional demeanor • Prior leadership experience preferred • Ability to work well with all levels of management, build partnerships and coach teams • In partnership with leadership team act decisively to solve problems • Ability to represent Fanatics/League/Team Values and standards • Ability to balance and prioritize multiple projects while remaining calm under pressure • Strong communication, literacy, and numeracy skills
Physical Demands: • Regularly required to sit stand, reach, bend and move about the facility as needed • Must be able to lift and carry up to 30 lbs. • Game Day/Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
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