Minnetronix Medical
Customer Success Specialist
Minnetronix Medical, Saint Paul Park, Minnesota, United States, 55071
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Customer Success Specialist
role at
Minnetronix Medical
Exceptional People. Hard Problems. Meaningful Careers. Big Impact. At Minnetronix Medical, we work side by side with more than 100 medical device companies from startups to global giants to bring life-enhancing technologies to market. Working with us means solving hard problems with extraordinary people in a collaborative work environment. Join us.
Job Summary The Customer Success Specialist serves as the primary point of contact for a defined portfolio of approximately 15 medical technology customer accounts. This role is responsible for managing day-to-day communication, coordinating order activities, aligning internal operations with client expectations, and delivering a world-class customer experience.
Working closely with cross-functional teams—including project management, engineering, manufacturing, quality, and sales—the Customer Success Specialist supports the execution of product transfers, quoting and order processes, and ongoing production operations. This individual plays a key role in maintaining account health, ensuring fulfillment accuracy, identifying opportunities for account growth, and enhancing customer success tools and processes.
Job Duties And Responsibilities
Serve as the primary point of contact for assigned production customer accounts.
Facilitate clear, timely, and professional communication between customers and internal teams to ensure alignment and transparency.
Track and manage customer requests that fall outside standard workflows, including non-routine engineering or order-related needs.
Lead internal weekly account review meetings and manage action items to ensure timely follow-through.
Coordinate the quoting and order booking process, ensuring accuracy and on-time delivery.
Maintain accountability across internal teams to meet customer requirements and expectations.
Support the transfer of products from development or external sources into manufacturing, in collaboration with internal stakeholders.
Monitor account-level metrics to ensure commercial performance and customer satisfaction.
Identify and pursue potential growth or expansion opportunities within customer accounts.
Review pricing and cost data to ensure financial health and adherence to profitability targets.
Develop and maintain a master pricing list to ensure consistency and accuracy across accounts.
Contribute to the evolution and implementation of customer success best practices across the organization.
Monitor adherence to contract obligations, proactively identifying and resolving any issues.
Drive continuous improvement in customer success processes, systems, and tools.
Qualifications And Requirements
Bachelor’s degree in business, engineering, or a related field.
Excellent written and verbal communication skills, with the ability to convey technical information clearly to diverse audiences.
Strong organizational skills and the ability to manage multiple priorities across several customer accounts.
Demonstrated critical thinking, leadership, and sound decision-making capabilities.
Preferred Qualifications
Experience in account management, customer success, client services, or sales, ideally in a manufacturing or technology environment.
Exposure to Lean, Six Sigma, or other continuous improvement methodologies.
Proven track record of delivering results with a high degree of urgency and customer focus.
EEO Statement Minnetronix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Compensation and Total Rewards Package The salary range for this position is:
$65,000 - $90,000.
Actual compensation within the range will be dependent upon the individual’s skills, experience and qualifications, location, and applicable employment laws. Beyond base salary, Minnetronix offers a competitive Total Rewards package. We offer health, dental, and vision benefits, 401K plans, and time off programs. You may also be eligible to participate in an annual bonus program which depends on various factors, including individual and organizational performance.
Working Conditions Must be authorized to work in the United States. The role may involve travel to client sites and occasional evening or weekend work to meet critical project deadlines. The work environment is a collaborative office setting with a focus on safety and quality compliance.
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Customer Success Specialist
role at
Minnetronix Medical
Exceptional People. Hard Problems. Meaningful Careers. Big Impact. At Minnetronix Medical, we work side by side with more than 100 medical device companies from startups to global giants to bring life-enhancing technologies to market. Working with us means solving hard problems with extraordinary people in a collaborative work environment. Join us.
Job Summary The Customer Success Specialist serves as the primary point of contact for a defined portfolio of approximately 15 medical technology customer accounts. This role is responsible for managing day-to-day communication, coordinating order activities, aligning internal operations with client expectations, and delivering a world-class customer experience.
Working closely with cross-functional teams—including project management, engineering, manufacturing, quality, and sales—the Customer Success Specialist supports the execution of product transfers, quoting and order processes, and ongoing production operations. This individual plays a key role in maintaining account health, ensuring fulfillment accuracy, identifying opportunities for account growth, and enhancing customer success tools and processes.
Job Duties And Responsibilities
Serve as the primary point of contact for assigned production customer accounts.
Facilitate clear, timely, and professional communication between customers and internal teams to ensure alignment and transparency.
Track and manage customer requests that fall outside standard workflows, including non-routine engineering or order-related needs.
Lead internal weekly account review meetings and manage action items to ensure timely follow-through.
Coordinate the quoting and order booking process, ensuring accuracy and on-time delivery.
Maintain accountability across internal teams to meet customer requirements and expectations.
Support the transfer of products from development or external sources into manufacturing, in collaboration with internal stakeholders.
Monitor account-level metrics to ensure commercial performance and customer satisfaction.
Identify and pursue potential growth or expansion opportunities within customer accounts.
Review pricing and cost data to ensure financial health and adherence to profitability targets.
Develop and maintain a master pricing list to ensure consistency and accuracy across accounts.
Contribute to the evolution and implementation of customer success best practices across the organization.
Monitor adherence to contract obligations, proactively identifying and resolving any issues.
Drive continuous improvement in customer success processes, systems, and tools.
Qualifications And Requirements
Bachelor’s degree in business, engineering, or a related field.
Excellent written and verbal communication skills, with the ability to convey technical information clearly to diverse audiences.
Strong organizational skills and the ability to manage multiple priorities across several customer accounts.
Demonstrated critical thinking, leadership, and sound decision-making capabilities.
Preferred Qualifications
Experience in account management, customer success, client services, or sales, ideally in a manufacturing or technology environment.
Exposure to Lean, Six Sigma, or other continuous improvement methodologies.
Proven track record of delivering results with a high degree of urgency and customer focus.
EEO Statement Minnetronix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Compensation and Total Rewards Package The salary range for this position is:
$65,000 - $90,000.
Actual compensation within the range will be dependent upon the individual’s skills, experience and qualifications, location, and applicable employment laws. Beyond base salary, Minnetronix offers a competitive Total Rewards package. We offer health, dental, and vision benefits, 401K plans, and time off programs. You may also be eligible to participate in an annual bonus program which depends on various factors, including individual and organizational performance.
Working Conditions Must be authorized to work in the United States. The role may involve travel to client sites and occasional evening or weekend work to meet critical project deadlines. The work environment is a collaborative office setting with a focus on safety and quality compliance.
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