VCA Animal Hospitals
Client Service Representative
VCA Animal Hospitals, Feasterville-Trevose, Pennsylvania, United States
Client Service Representative
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Your mission is to deliver excellent service and prioritize your pet’s health.
Why We Need You As the face of VCA, the Client Service Representative is the pivot around which the hospital operates and is responsible for:
Customer service functions: greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound follow‑up calls and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions about products and services and educating clients on general animal husbandry and non‑medical pet care (heartworm prevention, housebreaking, flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance: removing animal waste and ensuring the facility is neat and clean at all times, inside and outside.
Benefits Competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts and more.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
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Why We Need You As the face of VCA, the Client Service Representative is the pivot around which the hospital operates and is responsible for:
Customer service functions: greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound follow‑up calls and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions about products and services and educating clients on general animal husbandry and non‑medical pet care (heartworm prevention, housebreaking, flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance: removing animal waste and ensuring the facility is neat and clean at all times, inside and outside.
Benefits Competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts and more.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
#J-18808-Ljbffr