Miami HEAT
Join to apply for the
Premium Concierge
role at
Miami HEAT Join to apply for the
Premium Concierge
role at
Miami HEAT The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.
Responsibilities
Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients. Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster. Assisting guests, building individual connections, and providing direction with any questions or concerns. Ensuring ingress and egress runs smoothly, and congestion is avoided. Issuing guests passes as needed and within regulations. Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level.
Desired Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One year of customer service experience. Excellent verbal communication and interpersonal skills Strong organizational skills and attention to detail. Ability to perform in a fast-paced environment. Candidates must be enthusiastic with a strong work ethic Respects and understands client and celebrity confidentiality.
Event Staff Benefits
Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly MVP Recognition Program (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies) Elevate Incentives for a chance to win American Express Gift Cards End of Season Performance Bonus Program* must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Referrals increase your chances of interviewing at Miami HEAT by 2x Get notified about new Concierge jobs in
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Premium Concierge
role at
Miami HEAT Join to apply for the
Premium Concierge
role at
Miami HEAT The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.
Responsibilities
Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients. Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster. Assisting guests, building individual connections, and providing direction with any questions or concerns. Ensuring ingress and egress runs smoothly, and congestion is avoided. Issuing guests passes as needed and within regulations. Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level.
Desired Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One year of customer service experience. Excellent verbal communication and interpersonal skills Strong organizational skills and attention to detail. Ability to perform in a fast-paced environment. Candidates must be enthusiastic with a strong work ethic Respects and understands client and celebrity confidentiality.
Event Staff Benefits
Competitive Pay Rates Overtime Pay (I.5 times regular rate) on Company Observed Holidays Paid Training Free Parking Discounted Employee Meals 30% discount at Miami HEAT Retail Store Eligible for monthly MVP Recognition Program (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies) Elevate Incentives for a chance to win American Express Gift Cards End of Season Performance Bonus Program* must meet required criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Referrals increase your chances of interviewing at Miami HEAT by 2x Get notified about new Concierge jobs in
Miami, FL . Customer Experience Concierge, Centurion Lounge - MIA
Guest Experience Manager, Four Seasons Jet
Miami, FL $40,000.00-$45,000.00 4 days ago Guest Relations Agent (Front Desk Agent)
Automobile Call Center/Receptionist Coordinator
Coral Gables, FL $17.00-$17.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr