Scientific Games
The Loyalty Account Associate is responsible for supporting the account management team for lottery loyalty accounts, work closely with Digital Account Managers to ensure linear revenue growth, customer engagement & loyalty retention.
Job Duties
The Associate Account Service Manager coordinates all aspects of the relationship with lottery Digital Account Manager utilizing Scientific Games’ interactive programs including players clubs and loyalty rewards programs.
Supports and maintains account activity, milestones, and performance regularly to Digital Account Manager.
Works with internal teams to ensure proper functioning of rewards program technology.
Executes performance initiatives to achieve revenue targets for the loyalty team.
Works on account reports, collaborate with cross functional teams to share information and aligns with Digital Account Manager on account strategies.
Execute performance initiatives to achieve revenue targets for the Scientific Games and jurisdictions.
Identify growth opportunities and develop implementation strategies to expand revenue and customer base.
Qualifications / Skills / Knowledge Required
2–3 years of experience in customer service, account support, or client-facing roles.
Strong written and verbal communication skills with the ability to build rapport and convey information clearly.
Effective presentation and interpersonal skills, comfortable engaging with clients at various levels.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Self-motivated, proactive, and able to work both independently and collaboratively.
Flexible and adaptable in a fast-paced environment with evolving priorities.
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Ability to quickly learn and navigate digital platforms and tools efficiently (loyalty, CRM, etc.).
Prior experience in the lottery, gaming, or related industry.
Background in loyalty/marketing, with an emphasis on client engagement and campaign execution.
Strong technical aptitude and ability to quickly grasp new technologies.
Excellent presentation skills with the ability to communicate ideas effectively to diverse audiences.
Education Bachelors degree in related field.
Years of Related Experience Years of experience 2-3 years
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Relentless innovation. Legendary performance. And unwaveringsecurity. All built on a foundation of trusted partnerships.
This is what it takes to be a global leader in lottery games,sports betting and technology. And to propel the industry everforward.
At Scientific Games, we elevate play every day.
From cutting-edge backend systems to exciting entertainmentexperiences and trailblazing retail and digital solutions, we careabout the details that drive profits for lottery beneficiaryprograms.
We know what people like to play today. And with the power of dataanalytics, we can predict what they'll want to play tomorrow.
We're always thinking about the player experience. Because it'snot just a game. It's an instant of optimistic fun.
But the best part? We're just getting started. iLottery and sportsbetting are the new frontier in play. And Scientific Games is thepartner of choice for these growing markets. Because when it comesto digital, trust is everything.
The lottery experience is always one of excitement. But we'reendlessly innovating, always evolving and firmly committed toresponsible gaming. So that the future of lottery funding shinesbright.
It's a future of stability and inspiration. The strength ofsecurity paired with the thrill of the new. It's the future ofScientific Games. The driver of today's favorite lottery games andmost advanced technologies, and sustainability for tomorrow.
And it all starts now.
We’re your next great job. Join our team. Do good.
#J-18808-Ljbffr
Job Duties
The Associate Account Service Manager coordinates all aspects of the relationship with lottery Digital Account Manager utilizing Scientific Games’ interactive programs including players clubs and loyalty rewards programs.
Supports and maintains account activity, milestones, and performance regularly to Digital Account Manager.
Works with internal teams to ensure proper functioning of rewards program technology.
Executes performance initiatives to achieve revenue targets for the loyalty team.
Works on account reports, collaborate with cross functional teams to share information and aligns with Digital Account Manager on account strategies.
Execute performance initiatives to achieve revenue targets for the Scientific Games and jurisdictions.
Identify growth opportunities and develop implementation strategies to expand revenue and customer base.
Qualifications / Skills / Knowledge Required
2–3 years of experience in customer service, account support, or client-facing roles.
Strong written and verbal communication skills with the ability to build rapport and convey information clearly.
Effective presentation and interpersonal skills, comfortable engaging with clients at various levels.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Self-motivated, proactive, and able to work both independently and collaboratively.
Flexible and adaptable in a fast-paced environment with evolving priorities.
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Ability to quickly learn and navigate digital platforms and tools efficiently (loyalty, CRM, etc.).
Prior experience in the lottery, gaming, or related industry.
Background in loyalty/marketing, with an emphasis on client engagement and campaign execution.
Strong technical aptitude and ability to quickly grasp new technologies.
Excellent presentation skills with the ability to communicate ideas effectively to diverse audiences.
Education Bachelors degree in related field.
Years of Related Experience Years of experience 2-3 years
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Relentless innovation. Legendary performance. And unwaveringsecurity. All built on a foundation of trusted partnerships.
This is what it takes to be a global leader in lottery games,sports betting and technology. And to propel the industry everforward.
At Scientific Games, we elevate play every day.
From cutting-edge backend systems to exciting entertainmentexperiences and trailblazing retail and digital solutions, we careabout the details that drive profits for lottery beneficiaryprograms.
We know what people like to play today. And with the power of dataanalytics, we can predict what they'll want to play tomorrow.
We're always thinking about the player experience. Because it'snot just a game. It's an instant of optimistic fun.
But the best part? We're just getting started. iLottery and sportsbetting are the new frontier in play. And Scientific Games is thepartner of choice for these growing markets. Because when it comesto digital, trust is everything.
The lottery experience is always one of excitement. But we'reendlessly innovating, always evolving and firmly committed toresponsible gaming. So that the future of lottery funding shinesbright.
It's a future of stability and inspiration. The strength ofsecurity paired with the thrill of the new. It's the future ofScientific Games. The driver of today's favorite lottery games andmost advanced technologies, and sustainability for tomorrow.
And it all starts now.
We’re your next great job. Join our team. Do good.
#J-18808-Ljbffr