Tapestry, Inc.
Sales Associate III - Burlington Mall, MA
Tapestry, Inc., Burlington, Massachusetts, us, 01805
About Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we have unwavering optimism and are committed to being innovative and wholly inclusive. Sales Associate
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive lasting impression. Responsibilities
Understand organizational objectives and make decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short‑ and long‑term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador. Demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value. Remains aware and is clearly able to communicate current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross‑selling skills and abilities. Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs. Sensitive to customers’ needs and tailors approach by reading cues. Attends to the unique and individual shopping needs of each customer. Works with multiple customers simultaneously and breaks away as appropriate. Follows up with customers consistently and genuinely to influence/close the sale. Flexes personal selling techniques to contribute to overall store financial results. Builds lasting and loyal relationships with customers. Leverages Coach’s tools and technology to support relationship building and clienteling efforts. Creates enthusiasm and positivity for a shared vision and mission. Promotes and endorses a team selling environment. Fosters an environment of teamwork, trust and collaboration with internal and external customers. Remains solution oriented; is adaptable and flexible to changing business and store needs. Welcomes feedback and adapts behaviors as appropriate. Maintains a calm and professional demeanor at all times. Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner. Maintains a clean and tidy selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures. Replenishes inventory on sales floor as needed. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product in the stockroom and on the sales floor. Supports cash‑wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations. Competencies
Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom‑line oriented. Steadfastly pushes self and others for results. Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity : Comes up with plenty of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings. Interpersonal Savvy : Relates well to all kinds of people up‑down and sideways. Builds rapport, constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high‑tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems. Relentless, versatile learner. Open to change, analyzes successes and failures for cues to improve, experiments and tries anything to find solutions, etc. Perseverance : Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in face of resistance or setbacks. Dealing with Ambiguity : Effectively copes with change. Can shift gears comfortably. Decides and acts without having the total picture. Doesn’t get upset when things are up in the air. Doesn’t have to finish before moving on. Comfortably handles risk and uncertainty. Qualifications & Requirements
Experience:
1–3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet), use walkie‑talkie, understand and read price and product release sheets. Physical:
Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, sales shelves, stock room; climbing, bending, kneeling required. Ability to lift and carry up to 25 pounds frequently and up to 50 pounds to process product shipment/transfers. Schedule:
Ability to meet Coach scheduling & availability expectations, including flexibility for nights, weekends, holidays and high‑traffic retail days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day). Compensation
Base pay range: $15.00 – $17.25 per hour (Hourly). Benefits
Eligible employees receive health, dental, vision, life insurance and disability insurance; 401(k) savings plan; paid time off; employee discounts and incentive compensation. Equal Opportunity Employer
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, or pregnancy. Americans with Disabilities Act: Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we have unwavering optimism and are committed to being innovative and wholly inclusive. Sales Associate
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive lasting impression. Responsibilities
Understand organizational objectives and make decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short‑ and long‑term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador. Demonstrates Coach’s Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value. Remains aware and is clearly able to communicate current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross‑selling skills and abilities. Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs. Sensitive to customers’ needs and tailors approach by reading cues. Attends to the unique and individual shopping needs of each customer. Works with multiple customers simultaneously and breaks away as appropriate. Follows up with customers consistently and genuinely to influence/close the sale. Flexes personal selling techniques to contribute to overall store financial results. Builds lasting and loyal relationships with customers. Leverages Coach’s tools and technology to support relationship building and clienteling efforts. Creates enthusiasm and positivity for a shared vision and mission. Promotes and endorses a team selling environment. Fosters an environment of teamwork, trust and collaboration with internal and external customers. Remains solution oriented; is adaptable and flexible to changing business and store needs. Welcomes feedback and adapts behaviors as appropriate. Maintains a calm and professional demeanor at all times. Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner. Maintains a clean and tidy selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures. Replenishes inventory on sales floor as needed. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product in the stockroom and on the sales floor. Supports cash‑wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations. Competencies
Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom‑line oriented. Steadfastly pushes self and others for results. Customer Focus : Dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity : Comes up with plenty of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings. Interpersonal Savvy : Relates well to all kinds of people up‑down and sideways. Builds rapport, constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high‑tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems. Relentless, versatile learner. Open to change, analyzes successes and failures for cues to improve, experiments and tries anything to find solutions, etc. Perseverance : Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in face of resistance or setbacks. Dealing with Ambiguity : Effectively copes with change. Can shift gears comfortably. Decides and acts without having the total picture. Doesn’t get upset when things are up in the air. Doesn’t have to finish before moving on. Comfortably handles risk and uncertainty. Qualifications & Requirements
Experience:
1–3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet), use walkie‑talkie, understand and read price and product release sheets. Physical:
Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, sales shelves, stock room; climbing, bending, kneeling required. Ability to lift and carry up to 25 pounds frequently and up to 50 pounds to process product shipment/transfers. Schedule:
Ability to meet Coach scheduling & availability expectations, including flexibility for nights, weekends, holidays and high‑traffic retail days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day). Compensation
Base pay range: $15.00 – $17.25 per hour (Hourly). Benefits
Eligible employees receive health, dental, vision, life insurance and disability insurance; 401(k) savings plan; paid time off; employee discounts and incentive compensation. Equal Opportunity Employer
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, or pregnancy. Americans with Disabilities Act: Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
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