Mississippi Power Co
The Inside Sales Coordinator performs inside sales duties to support the Growth & Retention of Atlanta Gas Light (AGL) and Chattanooga Gas Company (CGC). Must be a team player with a strong attention to detail and the ability to manage multiple competing priorities.
This position follows a hybrid work schedule. Employees are required to be in the office four (4) days per week.
Representative Duties and Responsibilities
Track and report on sales programs including response and conversion rates
Prepare a variety of weekly and monthly reports to support the Growth & Retention team
Perform monthly data quality verification checks on new and existing projects
Responsible for in-house program management, including tracking applications, verifying status and eligibility, contacting customers, employees, builders, marketers, or contractors for more information or in the event of a discrepancy, processing check payments, sending correspondence, tracking, reporting, and serving as point of contact for answering questions relating to the program
Educate current and prospective customers on the benefits of natural gas, natural gas appliances, cost savings of converting to natural gas, and answer any questions the customer may have related to any of our growth and retention programs or questions on the process of converting to natural gas
Responsible for managing customer touchpoints as part of Growth & Retention programs, including serving as point of contact, determining program eligibility, managing agreements and terms & conditions, maintaining all notes and paperwork, processing invoices, and handling customer questions and concerns
Provide support and help manage programs focused on converting new customers and existing customers to natural gas
Maintain several departmental databases and ensure accurate reporting and tracking to support the Growth & Retention department
Provide ah-hoc support to management related to reports, metrics, goals, budget, programs, etc.
Perform onboarding tasks such as creating new requests, entering gas loads, entering customer contact information, corresponding with customers, contractors, marketers, and builders, and completing onboarding tasks
Arrange meeting logistics (e.g., schedule meetings, reserve meeting space, order refreshments/audio visual equipment or other materials); monitor and follow up on meeting requests, send reminders, and other communication as required
Send form letters and/or mass mailings to customers, upon customer or new business representatives' request
Process and track invoices to ensure payment; track invoices paid for budget reconciliation and planning
Support sales management in identifying new customers, markets, and applications for natural gas and assess the business impact of those implications
Provide research assistance for strategic planning and business development efforts as well as ad-hoc research requests
Conduct inside sales calls to prospective natural gas customers
Manage employee and customer referral programs designed to encourage lead generation and topline growth
Be proficient in several company systems including GSCA, GCMA, CC&B, WMIS, GLOBE and ARM
Update customer information in GCMA and CC&B, as needed, and serve as research expert on customer accounts
Make customer calls for account executives and create PWR/BCAs when needed, provide coverage for account executives during planned and unplanned absences
Responsible for helping lead Records & Information Management (RIM) program for department
Responsible for special projects, as requested
Responsible for maintaining working knowledge of all company products and services, as well as operating policies and procedures
Other duties as assigned in support of company growth and retention
Education and Experience Required:
BA/BS degree with 2-3 years applicable experience or equivalent combination of academic education and experience
Preferred:
Natural Gas industry experience with 2-3 years sales, construction, or GIS experience
Skills Required:
Advanced Microsoft office skills (MS Word, Excel, PowerPoint, and SharePoint)
Must be able to independently set priorities of tasks amongst multiple assigned projects
Strong attention to detail with demonstrated ability to work with all levels within the organization
Ability to effectively sell, listen, and communicate with customers
Superior organizational skills with the ability to handle multiple tasks concurrently
About Southern Company Gas Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry‑leading commitment to innovation, resilience and sustainability, we are taking action to meet customers’ and communities’ needs while advancing our goal of net‑zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well‑being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well‑being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
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This position follows a hybrid work schedule. Employees are required to be in the office four (4) days per week.
Representative Duties and Responsibilities
Track and report on sales programs including response and conversion rates
Prepare a variety of weekly and monthly reports to support the Growth & Retention team
Perform monthly data quality verification checks on new and existing projects
Responsible for in-house program management, including tracking applications, verifying status and eligibility, contacting customers, employees, builders, marketers, or contractors for more information or in the event of a discrepancy, processing check payments, sending correspondence, tracking, reporting, and serving as point of contact for answering questions relating to the program
Educate current and prospective customers on the benefits of natural gas, natural gas appliances, cost savings of converting to natural gas, and answer any questions the customer may have related to any of our growth and retention programs or questions on the process of converting to natural gas
Responsible for managing customer touchpoints as part of Growth & Retention programs, including serving as point of contact, determining program eligibility, managing agreements and terms & conditions, maintaining all notes and paperwork, processing invoices, and handling customer questions and concerns
Provide support and help manage programs focused on converting new customers and existing customers to natural gas
Maintain several departmental databases and ensure accurate reporting and tracking to support the Growth & Retention department
Provide ah-hoc support to management related to reports, metrics, goals, budget, programs, etc.
Perform onboarding tasks such as creating new requests, entering gas loads, entering customer contact information, corresponding with customers, contractors, marketers, and builders, and completing onboarding tasks
Arrange meeting logistics (e.g., schedule meetings, reserve meeting space, order refreshments/audio visual equipment or other materials); monitor and follow up on meeting requests, send reminders, and other communication as required
Send form letters and/or mass mailings to customers, upon customer or new business representatives' request
Process and track invoices to ensure payment; track invoices paid for budget reconciliation and planning
Support sales management in identifying new customers, markets, and applications for natural gas and assess the business impact of those implications
Provide research assistance for strategic planning and business development efforts as well as ad-hoc research requests
Conduct inside sales calls to prospective natural gas customers
Manage employee and customer referral programs designed to encourage lead generation and topline growth
Be proficient in several company systems including GSCA, GCMA, CC&B, WMIS, GLOBE and ARM
Update customer information in GCMA and CC&B, as needed, and serve as research expert on customer accounts
Make customer calls for account executives and create PWR/BCAs when needed, provide coverage for account executives during planned and unplanned absences
Responsible for helping lead Records & Information Management (RIM) program for department
Responsible for special projects, as requested
Responsible for maintaining working knowledge of all company products and services, as well as operating policies and procedures
Other duties as assigned in support of company growth and retention
Education and Experience Required:
BA/BS degree with 2-3 years applicable experience or equivalent combination of academic education and experience
Preferred:
Natural Gas industry experience with 2-3 years sales, construction, or GIS experience
Skills Required:
Advanced Microsoft office skills (MS Word, Excel, PowerPoint, and SharePoint)
Must be able to independently set priorities of tasks amongst multiple assigned projects
Strong attention to detail with demonstrated ability to work with all levels within the organization
Ability to effectively sell, listen, and communicate with customers
Superior organizational skills with the ability to handle multiple tasks concurrently
About Southern Company Gas Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry‑leading commitment to innovation, resilience and sustainability, we are taking action to meet customers’ and communities’ needs while advancing our goal of net‑zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well‑being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well‑being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
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