SPACE EXPLORATION TECHNOLOGIES CORP
Operations Engineer, Automation (Starlink Customer Success)
SPACE EXPLORATION TECHNOLOGIES CORP, Hawthorne, California, United States, 90250
Overview
Operations Engineer, Automation – Starlink Customer Success | Hawthorne, CA SpaceX is building Starlink, the world’s largest satellite constellation delivering fast, reliable internet to 7M+ users worldwide. We design, build, test, and operate the system and are seeking engineers and analysts to accelerate growth globally. Responsibilities
Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience Build alerts and monitoring for current automation systems Manage all requests and stakeholders in a scalable way Own status of automation (reporting on health, metrics like credits issued, etc.) Collaborate with engineering and business teams to migrate automation to website-integrated solutions when appropriate Design measurable and well-scoped experiments Write and maintain high-quality documentation Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions for customer experience and support challenges Provide updates to SpaceX leadership on automation performance and opportunities Basic Qualifications
Bachelor’s degree in an engineering, mathematics, or STEM discipline 1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company 3+ years of experience with Python Preferred Skills and Experience
Master Degree in Business or STEM field Expertise in SQL and Python Understanding of database structures, query optimizations, ETL development Experience with automation (demonstrated skills with VBA, Python, C#, etc.) Experience in a start-up, consulting, tech, or other high-growth, fast-paced environment Strong project management and self-directed prioritization skills Ability to communicate technical concepts to non-technical audiences at all organizational levels Ability to develop and maintain strong relationships across disciplines and with multiple levels of management Additional Requirements
Must be available to work extended hours and weekends as needed Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed Compensation and Benefits
Pay Range: Operations (Automations) Engineer/Level I: $95,000 - $115,000 per year Operations (Automations) Engineer/Level II: $110,000 - $130,000 per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, education, and experience. Base salary is part of a broader rewards package including potential long-term incentives (stock options), discretionary bonuses, and employee stock purchase plan, plus comprehensive medical, dental, and vision coverage, 401(k), disability and life insurance, paid parental leave, vacation, holidays, and sick leave per policy. EEO and Compliance
SpaceX is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other protected status. Applicants requiring reasonable accommodation or wishing to view SpaceX’s Affirmative Action Plan may contact EEOCompliance@spacex.com. To conform to U.S. Government export regulations (ITAR), applicants must be a U.S. citizen or national, a U.S. lawful permanent resident, or eligible to obtain necessary authorizations from the U.S. Department of State. Learn more about ITAR.
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Operations Engineer, Automation – Starlink Customer Success | Hawthorne, CA SpaceX is building Starlink, the world’s largest satellite constellation delivering fast, reliable internet to 7M+ users worldwide. We design, build, test, and operate the system and are seeking engineers and analysts to accelerate growth globally. Responsibilities
Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience Build alerts and monitoring for current automation systems Manage all requests and stakeholders in a scalable way Own status of automation (reporting on health, metrics like credits issued, etc.) Collaborate with engineering and business teams to migrate automation to website-integrated solutions when appropriate Design measurable and well-scoped experiments Write and maintain high-quality documentation Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions for customer experience and support challenges Provide updates to SpaceX leadership on automation performance and opportunities Basic Qualifications
Bachelor’s degree in an engineering, mathematics, or STEM discipline 1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company 3+ years of experience with Python Preferred Skills and Experience
Master Degree in Business or STEM field Expertise in SQL and Python Understanding of database structures, query optimizations, ETL development Experience with automation (demonstrated skills with VBA, Python, C#, etc.) Experience in a start-up, consulting, tech, or other high-growth, fast-paced environment Strong project management and self-directed prioritization skills Ability to communicate technical concepts to non-technical audiences at all organizational levels Ability to develop and maintain strong relationships across disciplines and with multiple levels of management Additional Requirements
Must be available to work extended hours and weekends as needed Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed Compensation and Benefits
Pay Range: Operations (Automations) Engineer/Level I: $95,000 - $115,000 per year Operations (Automations) Engineer/Level II: $110,000 - $130,000 per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, education, and experience. Base salary is part of a broader rewards package including potential long-term incentives (stock options), discretionary bonuses, and employee stock purchase plan, plus comprehensive medical, dental, and vision coverage, 401(k), disability and life insurance, paid parental leave, vacation, holidays, and sick leave per policy. EEO and Compliance
SpaceX is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other protected status. Applicants requiring reasonable accommodation or wishing to view SpaceX’s Affirmative Action Plan may contact EEOCompliance@spacex.com. To conform to U.S. Government export regulations (ITAR), applicants must be a U.S. citizen or national, a U.S. lawful permanent resident, or eligible to obtain necessary authorizations from the U.S. Department of State. Learn more about ITAR.
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