SPACE EXPLORATION TECHNOLOGIES CORP
Process Specialist (Starlink Customer Operations)
SPACE EXPLORATION TECHNOLOGIES CORP, Redmond, Washington, United States, 98052
Process Specialist (Starlink Customer Operations) – Redmond, WA
SpaceX was founded with the belief that a future where humanity is exploring the stars is possible. Starlink will deliver low-latency broadband internet worldwide. As a Process Specialist within Starlink Customer Operations, you will identify opportunities for improvement, collaborate with cross-functional and operational teams, and assist with bringing projects to completion. We seek problem solvers who create simple, high-quality customer experiences and continually improve processes. Ideal team members are autonomous, adaptable, and capable of driving change with clarity and smart decision-making for leadership. Responsibilities
Apply the Algorithm to streamline deletes process steps and simplify procedures; improve workflows across teams and with customers Coordinate and lead Customer Connections sessions, document participant observations, and hold stakeholders accountable for fixing problems impacting customers Serve as the first point of contact for executive escalations, resolve customer problems quickly, and identify and eliminate root causes Triage active issues with relevant stakeholders to mitigate immediate impact and work toward a systemic fix Design, implement, and measure A/B tests to inform operational or system changes at scale Create strategies and solutions for internal customers and communicate effectively with all parties involved Partner with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs Create and manage tools to communicate schedules, identify critical paths/dependencies, and track progress toward customer operation goals Identify and lead implementation of system enhancements and automations to improve internal interfaces; design simple, effective fixes Routinely broadcast status, milestones, and roadmap updates to stakeholders Lead multiple concurrent projects, communicating status and risks to senior leadership Basic Qualifications
Bachelor’s degree OR 4+ years of professional experience in customer operations, supply chain, production or manufacturing in lieu of degree 2+ years of process improvement experience in a supply chain, production, customer operations or manufacturing environment Preferred Skills and Experience
Significant experience with tools and systems used to manage Starlink consumer customers Significant technical knowledge of Starlink in at least one key area (e.g., satellites, ground network, business operations, user terminals) Ability to synthesize multiple requirements and suggest smart solutions, products or features Excellent written and verbal communication skills with external and internal stakeholders Experience running A/B tests Data analysis skills in Excel, VBA, and/or SQL Experience using Six Sigma or other lean concepts Workflow/process mapping experience (e.g., MS Visio) Experience managing complex projects, assessing schedule dependencies, risks, and conflicts Excellent troubleshooting and problem-solving skills Additional Requirements
Must be available for extended hours and/or weekends as needed to support critical milestones or operations shifts Some travel to SpaceX sites may be required Compensation and Benefits
Pay range: Level I: $78,000.00 - $95,000.00 per year Level II: $90,000.00 - $115,000.00 per year Your actual level and base salary will be determined on a case-by-case basis based on job-related knowledge, education, and experience. Base salary is part of SpaceX total rewards, which may include long-term incentives, stock, bonuses, and an Employee Stock Purchase Plan. Benefits include medical, vision, dental, 401(k), disability, life insurance, parental leave, vacation, holidays, and paid sick time where applicable. SpaceX shuttles are offered from select Seattle locations to the Redmond office. To conform with U.S. Government export regulations, applicants must be a U.S. citizen or national, U.S. lawful permanent resident, refugee under 8 U.S.C. 1157, asylee under 8 U.S.C. 1158, or otherwise eligible for required authorizations from the U.S. Department of State. Learn more about ITAR here. SpaceX is an Equal Opportunity Employer. Employment is based on merit, competence, and qualifications and is not influenced by race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or other protected status. Applicants requiring accommodations during the application process should contact EEOCompliance@spacex.com. Application Information
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, and voluntary self-identification forms are available on request. For more details, please review the ITAR and related notices included in this posting.
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SpaceX was founded with the belief that a future where humanity is exploring the stars is possible. Starlink will deliver low-latency broadband internet worldwide. As a Process Specialist within Starlink Customer Operations, you will identify opportunities for improvement, collaborate with cross-functional and operational teams, and assist with bringing projects to completion. We seek problem solvers who create simple, high-quality customer experiences and continually improve processes. Ideal team members are autonomous, adaptable, and capable of driving change with clarity and smart decision-making for leadership. Responsibilities
Apply the Algorithm to streamline deletes process steps and simplify procedures; improve workflows across teams and with customers Coordinate and lead Customer Connections sessions, document participant observations, and hold stakeholders accountable for fixing problems impacting customers Serve as the first point of contact for executive escalations, resolve customer problems quickly, and identify and eliminate root causes Triage active issues with relevant stakeholders to mitigate immediate impact and work toward a systemic fix Design, implement, and measure A/B tests to inform operational or system changes at scale Create strategies and solutions for internal customers and communicate effectively with all parties involved Partner with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs Create and manage tools to communicate schedules, identify critical paths/dependencies, and track progress toward customer operation goals Identify and lead implementation of system enhancements and automations to improve internal interfaces; design simple, effective fixes Routinely broadcast status, milestones, and roadmap updates to stakeholders Lead multiple concurrent projects, communicating status and risks to senior leadership Basic Qualifications
Bachelor’s degree OR 4+ years of professional experience in customer operations, supply chain, production or manufacturing in lieu of degree 2+ years of process improvement experience in a supply chain, production, customer operations or manufacturing environment Preferred Skills and Experience
Significant experience with tools and systems used to manage Starlink consumer customers Significant technical knowledge of Starlink in at least one key area (e.g., satellites, ground network, business operations, user terminals) Ability to synthesize multiple requirements and suggest smart solutions, products or features Excellent written and verbal communication skills with external and internal stakeholders Experience running A/B tests Data analysis skills in Excel, VBA, and/or SQL Experience using Six Sigma or other lean concepts Workflow/process mapping experience (e.g., MS Visio) Experience managing complex projects, assessing schedule dependencies, risks, and conflicts Excellent troubleshooting and problem-solving skills Additional Requirements
Must be available for extended hours and/or weekends as needed to support critical milestones or operations shifts Some travel to SpaceX sites may be required Compensation and Benefits
Pay range: Level I: $78,000.00 - $95,000.00 per year Level II: $90,000.00 - $115,000.00 per year Your actual level and base salary will be determined on a case-by-case basis based on job-related knowledge, education, and experience. Base salary is part of SpaceX total rewards, which may include long-term incentives, stock, bonuses, and an Employee Stock Purchase Plan. Benefits include medical, vision, dental, 401(k), disability, life insurance, parental leave, vacation, holidays, and paid sick time where applicable. SpaceX shuttles are offered from select Seattle locations to the Redmond office. To conform with U.S. Government export regulations, applicants must be a U.S. citizen or national, U.S. lawful permanent resident, refugee under 8 U.S.C. 1157, asylee under 8 U.S.C. 1158, or otherwise eligible for required authorizations from the U.S. Department of State. Learn more about ITAR here. SpaceX is an Equal Opportunity Employer. Employment is based on merit, competence, and qualifications and is not influenced by race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or other protected status. Applicants requiring accommodations during the application process should contact EEOCompliance@spacex.com. Application Information
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, and voluntary self-identification forms are available on request. For more details, please review the ITAR and related notices included in this posting.
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