McKesson’s Corporate
The Supervisor, Hub Operations oversees daily activities within the hub to ensure efficient, compliant, and high-quality operations. This role is responsible for supervising staff, optimizing workflows, managing performance metrics, and ensuring that service-level agreements (SLAs) and regulatory requirements are constantly met. The Hub Operations Supervisor serves as a key liaison between internal teams, external partners, and leadership to drive operational excellence. **Location:**This is a hybrid role based out of our Cary, NC location. You will be required to be on-site at least 2 days a week.**Compensation:**The target salary for this role is $80,000 with 5% Bonus.**Key Responsibilities****Minimum Requirement**Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities.**Education** B.S. or higher or equivalent experience in healthcare, live sciences, social work, nursing, payer, or another related field.**Critical Skills**3+ years experience in insurance, patient services, specialty pharmacy, or a biopharma hub 3+ years of reimbursement healthcare and supervisory/management related experience and 2-3 years of call center experience preferred. Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification, physician’s office, pharmacy and/or pharmaceutical manufacturers.Demonstrated experience in reimbursement that includes benefit investigations, prior authorizations, and payer coverage policies.
Direct case management or patient-facing support experience in healthcare, payer, or pharmaceutical services.
Experience specialty medications with understanding of healthcare continuum and relationship between manufacturers, providers and payersExceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, business partners, current and prospective clientsProficiency with CRM Software such as Salesforce.com and Microsoft Office Suite, including PowerPoint. **Additional Knowledge and Skills**Strong interpersonal and communication skills; able to engage empathetically with patients and caregivers. Strong prioritization, time management and project management skillsProficiency in quickly and thoroughly understanding patient and provider needsDemonstrated ability to communicate complex concepts with high efficacy Ability to function independently, demonstrate flexibility, as well as the ability to work effectively with internal and external teamsCritical thinking, analytical and problem-solving skills Strong organizational and time management skills. Strong problem solving and decision-making skills. Ability to effectively handle multiple priorities within a changing environment. **Physical Requirements:**Office environment.
Ability to travel. #J-18808-Ljbffr
Direct case management or patient-facing support experience in healthcare, payer, or pharmaceutical services.
Experience specialty medications with understanding of healthcare continuum and relationship between manufacturers, providers and payersExceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, business partners, current and prospective clientsProficiency with CRM Software such as Salesforce.com and Microsoft Office Suite, including PowerPoint. **Additional Knowledge and Skills**Strong interpersonal and communication skills; able to engage empathetically with patients and caregivers. Strong prioritization, time management and project management skillsProficiency in quickly and thoroughly understanding patient and provider needsDemonstrated ability to communicate complex concepts with high efficacy Ability to function independently, demonstrate flexibility, as well as the ability to work effectively with internal and external teamsCritical thinking, analytical and problem-solving skills Strong organizational and time management skills. Strong problem solving and decision-making skills. Ability to effectively handle multiple priorities within a changing environment. **Physical Requirements:**Office environment.
Ability to travel. #J-18808-Ljbffr