TOOLIO Retail
Overview
Toolio is a distributed team with headquarters in NYC and offices in Turkey, backed by top VCs and apparel industry executives. Toolio was founded in 2019 and provides a cloud-based merchandising platform to automate critical workflows, deliver real-time insights, and support data-driven decisions for retailers. Location: Remote, Austin, TX, NYC, NY The Opportunity
We are looking for a Customer Success Manager with strong project management skills to join our growing team. You will work with clients in the retail space to ensure they are effectively leveraging Toolio to maximize value. You will serve as a trusted advisor, managing clients from initial implementation and onboarding through ongoing optimization, providing hands-on project management and coordinating cross-functionally to keep complex implementations on time, within scope, and on budget. Responsibilities
Own and manage the entire customer lifecycle including the implementation and onboarding project management, success planning, and driving adoption for maximum customer value Lead Customer Implementations: Manage onboarding projects in collaboration with customers and internal teams. Define project goals, document detailed project scopes and plans, identify risks, and customize launch strategies for successful engagements (typically 16-26 weeks) Project Management: Track progress, adjust schedules and resources to reflect progress. Report on achievements, risks, issues and mitigation plans Customer Engagement: Build trusted advisor relationships with every customer interaction. Schedule and facilitate meetings with clear agendas, action items, and notes Customer Advocacy: Contribute to customer specific product marketing activities (i.e. case studies, references, referrals, blog posts) Training & Support: Develop processes and content to enable self-service onboarding and ensure user adoption. Provide ongoing troubleshooting and optimization support Reporting & Expansion Planning: Share customer progress and achievements cross-functionally. Collaborate with revenue teams to manage renewals, identify upsell opportunities, and drive further product usage Cross-Functional Partnerships: Work closely with Sales, Product, Engineering, etc. to deliver maximum value. Advocate as the voice of the customer Qualifications
2 to 4+ years of customer success and/or project management experience, ideally in a SaaS environment Strong project management background including resource planning, data implementations, risk mitigation, and navigating complex requirements Background in planning or buying workflows in merchandising/retail a plus Excellent analytical, problem-solving, and relationship-building skills Superior written and verbal communication abilities, with aptitude for presentations Ability to manage multiple complex projects simultaneously, while delivering excellent client experiences High attention to detail and organization in documentation, planning, and tracking Self-motivated with the capability to take ownership and drive results Experience working in a high-growth startup environment valued Familiarity with Vitally CRM, or previous experience with Toolio would be desired About You
You are highly organized and detail-oriented, capable of managing multiple complex projects smoothly You are diligent in setting schedules, meeting deadlines, and tracking progress You proactively identify potential issues and drive mitigation plans You are a clear, empathetic communicator across written, verbal, and presentation formats You are persistent in the face of obstacles - you continue to innovate solutions and push initiatives forward You are self-motivated and goal-oriented, seizing opportunities as they arise rather than waiting You have a passion for helping businesses transform operations through strategic use of technology You are curious and will thrive as part of a team of smart, motivated, and collaborative professionals To learn more about how we work and what we are looking for in candidates, check out our core values. We offer competitive base pay with a salary range of $75k - $100k. In addition to base salary, this role includes performance-based bonus, generous early-stage equity, and benefits including medical/dental/vision. Our Company And Founders
Toolio is a distributed team with headquarters in NYC and offices in Turkey backed by top VCs and apparel industry executives. Toolio was founded in 2019 by Eytan Daniyalzade and Berk Atikoglu, serial entrepreneurs who have worked together for more than 10 years. Their previous company, Stylr, was acquired by Walmart Labs in 2014. At Walmart, they led teams that delivered groundbreaking products such as Sam’s Club Scan & Go and Walmart Pay, which reach millions of users and process billions of dollars each year. They built tools for planners and merchants to modernize operations, which inspired Toolio. Toolio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come build a great company with us!
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Toolio is a distributed team with headquarters in NYC and offices in Turkey, backed by top VCs and apparel industry executives. Toolio was founded in 2019 and provides a cloud-based merchandising platform to automate critical workflows, deliver real-time insights, and support data-driven decisions for retailers. Location: Remote, Austin, TX, NYC, NY The Opportunity
We are looking for a Customer Success Manager with strong project management skills to join our growing team. You will work with clients in the retail space to ensure they are effectively leveraging Toolio to maximize value. You will serve as a trusted advisor, managing clients from initial implementation and onboarding through ongoing optimization, providing hands-on project management and coordinating cross-functionally to keep complex implementations on time, within scope, and on budget. Responsibilities
Own and manage the entire customer lifecycle including the implementation and onboarding project management, success planning, and driving adoption for maximum customer value Lead Customer Implementations: Manage onboarding projects in collaboration with customers and internal teams. Define project goals, document detailed project scopes and plans, identify risks, and customize launch strategies for successful engagements (typically 16-26 weeks) Project Management: Track progress, adjust schedules and resources to reflect progress. Report on achievements, risks, issues and mitigation plans Customer Engagement: Build trusted advisor relationships with every customer interaction. Schedule and facilitate meetings with clear agendas, action items, and notes Customer Advocacy: Contribute to customer specific product marketing activities (i.e. case studies, references, referrals, blog posts) Training & Support: Develop processes and content to enable self-service onboarding and ensure user adoption. Provide ongoing troubleshooting and optimization support Reporting & Expansion Planning: Share customer progress and achievements cross-functionally. Collaborate with revenue teams to manage renewals, identify upsell opportunities, and drive further product usage Cross-Functional Partnerships: Work closely with Sales, Product, Engineering, etc. to deliver maximum value. Advocate as the voice of the customer Qualifications
2 to 4+ years of customer success and/or project management experience, ideally in a SaaS environment Strong project management background including resource planning, data implementations, risk mitigation, and navigating complex requirements Background in planning or buying workflows in merchandising/retail a plus Excellent analytical, problem-solving, and relationship-building skills Superior written and verbal communication abilities, with aptitude for presentations Ability to manage multiple complex projects simultaneously, while delivering excellent client experiences High attention to detail and organization in documentation, planning, and tracking Self-motivated with the capability to take ownership and drive results Experience working in a high-growth startup environment valued Familiarity with Vitally CRM, or previous experience with Toolio would be desired About You
You are highly organized and detail-oriented, capable of managing multiple complex projects smoothly You are diligent in setting schedules, meeting deadlines, and tracking progress You proactively identify potential issues and drive mitigation plans You are a clear, empathetic communicator across written, verbal, and presentation formats You are persistent in the face of obstacles - you continue to innovate solutions and push initiatives forward You are self-motivated and goal-oriented, seizing opportunities as they arise rather than waiting You have a passion for helping businesses transform operations through strategic use of technology You are curious and will thrive as part of a team of smart, motivated, and collaborative professionals To learn more about how we work and what we are looking for in candidates, check out our core values. We offer competitive base pay with a salary range of $75k - $100k. In addition to base salary, this role includes performance-based bonus, generous early-stage equity, and benefits including medical/dental/vision. Our Company And Founders
Toolio is a distributed team with headquarters in NYC and offices in Turkey backed by top VCs and apparel industry executives. Toolio was founded in 2019 by Eytan Daniyalzade and Berk Atikoglu, serial entrepreneurs who have worked together for more than 10 years. Their previous company, Stylr, was acquired by Walmart Labs in 2014. At Walmart, they led teams that delivered groundbreaking products such as Sam’s Club Scan & Go and Walmart Pay, which reach millions of users and process billions of dollars each year. They built tools for planners and merchants to modernize operations, which inspired Toolio. Toolio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come build a great company with us!
#J-18808-Ljbffr