Convergys
2025 Delivery Operations GVPAD – Team Leader
Apply locations: PHL Cebu | Posted on: Posted 30+ Days Ago | Job requisition id: R1560514
Job Title:
2025 Delivery Operations GVPAD – Team Leader Job Description
Update as of Jan 15, 2025: We are actively hiring for the following sites: Team Leaders for: Alabang (Telco Sales) Bridgetowne QC (Airlines/Travel Accounts) Makati (Automotive) Essential Functions/Core Responsibilities
Supervise daily call center operations, including work and attendance monitoring, in accordance with company policies and legal requirements. Coach team members regularly to meet performance metrics. Identify performance issues, develop improvement plans, and implement corrective actions, including termination if necessary. Ensure service delivery meets contractual KPIs and financial expectations. Communicate expectations clearly and provide timely updates to the team. Handle escalated customer calls as needed, providing subject matter expertise. Conduct team meetings for communication and feedback, organize team activities. Stay updated on internal policies and procedures, participate in management training. Promote company values through behavior and attitude, advocate for team members. Candidate Profile
Associate's degree in a related field preferred, with 2-4 years of relevant experience. Motivated, skilled in coaching and developing team members. Work well under pressure, follow through on tasks. Excellent written and verbal communication skills. Capable of multitasking, prioritizing, and meeting deadlines. Mentor and coach team members effectively. Willing to work flexible schedules. Career Level Description
Supervises team members, manages daily activities, and handles escalated issues. Guides team to meet business goals through coaching and feedback. Typically spends less than 20% of time performing supervised tasks. Supervises non-exempt employees, manages performance appraisals, and makes decisions guided by policies and procedures. >
Manage employment status, participate in transfers, promotions, and regularizations. Exercise independent judgment in implementing management policies. Manage employment decisions, address misconduct, policy violations. Stay current on policies, support team management, and performance evaluations. This is a managerial position entrusted with significant responsibilities. Disclaimer
The statements describe the general nature of the work and are not exhaustive of all responsibilities, duties, and skills required. Concentrix is an equal opportunity employer, evaluating applicants without regard to race, gender, age, or other protected characteristics. Location:
PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug Language Requirements:
Time Type: If you are a California resident, by submitting your information, you acknowledge reading the Job Applicant Privacy Notice for California Residents Similar Jobs (2)
2025 Delivery Operations GVPAD – Operations Manager 2025 Delivery Operations GVPAD – SME / Operations Support roles About Concentrix
We are a global technology and services leader, powering brands worldwide with innovative solutions across over 70 countries. We design, build, and operate integrated enterprise solutions, focusing on transforming business connectivity and growth. Concentrix CVG Corporation is an EEOC/AA/M/F/Vet/Disability employer.
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2025 Delivery Operations GVPAD – Team Leader Job Description
Update as of Jan 15, 2025: We are actively hiring for the following sites: Team Leaders for: Alabang (Telco Sales) Bridgetowne QC (Airlines/Travel Accounts) Makati (Automotive) Essential Functions/Core Responsibilities
Supervise daily call center operations, including work and attendance monitoring, in accordance with company policies and legal requirements. Coach team members regularly to meet performance metrics. Identify performance issues, develop improvement plans, and implement corrective actions, including termination if necessary. Ensure service delivery meets contractual KPIs and financial expectations. Communicate expectations clearly and provide timely updates to the team. Handle escalated customer calls as needed, providing subject matter expertise. Conduct team meetings for communication and feedback, organize team activities. Stay updated on internal policies and procedures, participate in management training. Promote company values through behavior and attitude, advocate for team members. Candidate Profile
Associate's degree in a related field preferred, with 2-4 years of relevant experience. Motivated, skilled in coaching and developing team members. Work well under pressure, follow through on tasks. Excellent written and verbal communication skills. Capable of multitasking, prioritizing, and meeting deadlines. Mentor and coach team members effectively. Willing to work flexible schedules. Career Level Description
Supervises team members, manages daily activities, and handles escalated issues. Guides team to meet business goals through coaching and feedback. Typically spends less than 20% of time performing supervised tasks. Supervises non-exempt employees, manages performance appraisals, and makes decisions guided by policies and procedures. >
Manage employment status, participate in transfers, promotions, and regularizations. Exercise independent judgment in implementing management policies. Manage employment decisions, address misconduct, policy violations. Stay current on policies, support team management, and performance evaluations. This is a managerial position entrusted with significant responsibilities. Disclaimer
The statements describe the general nature of the work and are not exhaustive of all responsibilities, duties, and skills required. Concentrix is an equal opportunity employer, evaluating applicants without regard to race, gender, age, or other protected characteristics. Location:
PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug Language Requirements:
Time Type: If you are a California resident, by submitting your information, you acknowledge reading the Job Applicant Privacy Notice for California Residents Similar Jobs (2)
2025 Delivery Operations GVPAD – Operations Manager 2025 Delivery Operations GVPAD – SME / Operations Support roles About Concentrix
We are a global technology and services leader, powering brands worldwide with innovative solutions across over 70 countries. We design, build, and operate integrated enterprise solutions, focusing on transforming business connectivity and growth. Concentrix CVG Corporation is an EEOC/AA/M/F/Vet/Disability employer.
#J-18808-Ljbffr