Soft2Bet
As we expand our U.S. presence,
Soft2Bet
is seeking a
Customer Experience / Support Manager
with strong operational expertise and market knowledge of New Jersey's regulated iGaming sector. This is a high-impact role focused on delivering seamless support experiences while maintaining regulatory compliance and customer satisfaction. Key Responsibilities:
Oversee and manage day-to-day customer experience operations for our New Jersey iGaming project, including: Customer Support (tickets, live chat, email, phone) Call Center Management VIP Player Management AML (Anti-Money Laundering) Compliance Create, review, and continuously improve operational procedures and documentation tailored to the New Jersey market. Monitor and maintain high-quality service standards, ensuring customer interactions are timely, professional, and compliant. Ensure SLA targets are met or exceeded across: Response Times Customer Satisfaction Payout Processing KYC (Know Your Customer) Verification Consult and guide local operational teams on market-specific best practices, compliance expectations, and customer service strategies. Collaborate with internal stakeholders across compliance, payments, VIP, and risk teams to ensure a cohesive operational flow. Requirements:
Proven experience in customer support or operations management within the New Jersey iGaming or online casino sector. Strong understanding of NJ DGE regulations, including AML and fraud prevention practices. Hands-on experience with support platforms (Zendesk, Freshdesk, etc.) and CRM tools. Excellent communication and leadership skills with a focus on quality assurance and process optimization. Ability to thrive in a fast-paced, regulated environment with high attention to detail. What We Offer:
A key leadership role in shaping the customer experience foundation for our U.S. operations. Competitive compensation and benefits. High autonomy, ownership, and direct exposure to senior leadership. A professional, structured, and supportive international work environment. The opportunity to contribute meaningfully to a rapidly growing global iGaming company. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is your English level? Select... Are you based in the location for this job? Select... Are you willing to relocate? Select... We process your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data during the recruitment process. Please review our Privacy Policy.By selecting "Acknowledge/Confirm," you confirm that you have read and understood our Privacy Policy. * Select...
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Soft2Bet
is seeking a
Customer Experience / Support Manager
with strong operational expertise and market knowledge of New Jersey's regulated iGaming sector. This is a high-impact role focused on delivering seamless support experiences while maintaining regulatory compliance and customer satisfaction. Key Responsibilities:
Oversee and manage day-to-day customer experience operations for our New Jersey iGaming project, including: Customer Support (tickets, live chat, email, phone) Call Center Management VIP Player Management AML (Anti-Money Laundering) Compliance Create, review, and continuously improve operational procedures and documentation tailored to the New Jersey market. Monitor and maintain high-quality service standards, ensuring customer interactions are timely, professional, and compliant. Ensure SLA targets are met or exceeded across: Response Times Customer Satisfaction Payout Processing KYC (Know Your Customer) Verification Consult and guide local operational teams on market-specific best practices, compliance expectations, and customer service strategies. Collaborate with internal stakeholders across compliance, payments, VIP, and risk teams to ensure a cohesive operational flow. Requirements:
Proven experience in customer support or operations management within the New Jersey iGaming or online casino sector. Strong understanding of NJ DGE regulations, including AML and fraud prevention practices. Hands-on experience with support platforms (Zendesk, Freshdesk, etc.) and CRM tools. Excellent communication and leadership skills with a focus on quality assurance and process optimization. Ability to thrive in a fast-paced, regulated environment with high attention to detail. What We Offer:
A key leadership role in shaping the customer experience foundation for our U.S. operations. Competitive compensation and benefits. High autonomy, ownership, and direct exposure to senior leadership. A professional, structured, and supportive international work environment. The opportunity to contribute meaningfully to a rapidly growing global iGaming company. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is your English level? Select... Are you based in the location for this job? Select... Are you willing to relocate? Select... We process your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data during the recruitment process. Please review our Privacy Policy.By selecting "Acknowledge/Confirm," you confirm that you have read and understood our Privacy Policy. * Select...
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