Garavel Chrysler Jeep Dodge Ram
Overview
Garavel Chrysler Jeep Dodge Ram is a WrenchWay Top Shop! Check out our Top Shop page to see photos and detailed information about what it's like to work at our shop.
Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 10 years in a row! At Garavel, we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one. We hire for attitude, and train for skills.
Grow your career at Garavel Auto Group! What We Offer
Medical, Dental, and Vision Benefits
Voluntary Life Insurance
Weekly pay periods, Friday payday
401k program with company match
Paid Holidays
Paid Vacation and Sick time
Employee Referral Bonus Program
Employee discounts on parts and service
Employee vehicle purchase program
Free lunch on Saturdays
Position We seek an experienced and driven Service Advisor to add to our team. The Service Advisor is the main liaison between customers and service technicians. Their main objectives are to:
Service vehicles quickly, and
Maintain high customer loyalty.
Essential Duties
Service vehicles, completing the main customer concern before any additional services.
Schedule appointments with customers
Greet customers as they walk in
Document customers' service concerns
Suggest regularly scheduled maintenance
Dispatch work to a designated team of technicians
Communicate results of the multi-point inspection to customers
Get necessary customer/warranty work approvals
Invoice tickets with proper legal verbiage and correct warranty verbiage
Regularly update customers on the status of their repairs
Follow up individually with customers post-service
Requirements/ Experience
Minimum of 2 years experience as a Service Advisor or Assistant Service Manager or related role
Honesty
Bi-lingual in Spanish is a plus but not required.
Ability to follow a process
Valid driver's license
Clean driving record
Friendly personality – if you don't love people, this is not for you
Excellent verbal and written communications skills (be direct but polite)
Ability to explain complex automotive repairs simply
Ability to handle difficult customer situations
Strong organizational skills
Superior time management skills
Maintains a professional appearance
Physical Demands An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Assistant Service Managers frequently
Stand or sit for more extended periods
Walk the dealership lot and showroom floor
Move frequently in and out of vehicles
Bend, squat, or climb stairs occasionally
Ability to lift 25 lbs occasionally
Garavel Chrysler Dodge Jeep Ram is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D
#J-18808-Ljbffr
Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 10 years in a row! At Garavel, we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one. We hire for attitude, and train for skills.
Grow your career at Garavel Auto Group! What We Offer
Medical, Dental, and Vision Benefits
Voluntary Life Insurance
Weekly pay periods, Friday payday
401k program with company match
Paid Holidays
Paid Vacation and Sick time
Employee Referral Bonus Program
Employee discounts on parts and service
Employee vehicle purchase program
Free lunch on Saturdays
Position We seek an experienced and driven Service Advisor to add to our team. The Service Advisor is the main liaison between customers and service technicians. Their main objectives are to:
Service vehicles quickly, and
Maintain high customer loyalty.
Essential Duties
Service vehicles, completing the main customer concern before any additional services.
Schedule appointments with customers
Greet customers as they walk in
Document customers' service concerns
Suggest regularly scheduled maintenance
Dispatch work to a designated team of technicians
Communicate results of the multi-point inspection to customers
Get necessary customer/warranty work approvals
Invoice tickets with proper legal verbiage and correct warranty verbiage
Regularly update customers on the status of their repairs
Follow up individually with customers post-service
Requirements/ Experience
Minimum of 2 years experience as a Service Advisor or Assistant Service Manager or related role
Honesty
Bi-lingual in Spanish is a plus but not required.
Ability to follow a process
Valid driver's license
Clean driving record
Friendly personality – if you don't love people, this is not for you
Excellent verbal and written communications skills (be direct but polite)
Ability to explain complex automotive repairs simply
Ability to handle difficult customer situations
Strong organizational skills
Superior time management skills
Maintains a professional appearance
Physical Demands An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Assistant Service Managers frequently
Stand or sit for more extended periods
Walk the dealership lot and showroom floor
Move frequently in and out of vehicles
Bend, squat, or climb stairs occasionally
Ability to lift 25 lbs occasionally
Garavel Chrysler Dodge Jeep Ram is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D
#J-18808-Ljbffr