Front Desk Supervisor

The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. Reports to: Requirements: Fitness management experience preferred Current Cardiopulmonary Resuscitation (CPR) required Responsibilities: Administration/Organization Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club. Communicate and implement club policies and procedures to employees. Recruit and hire the highest possible caliber of staff. Operations Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members. Serves as the lead customer service contact for members at the front desk Demonstrate a working knowledge of all standard club operating procedures and policies Communicate and interpret club policies and procedures to members and employees Resolve member complaints in an expeditious and tactful manner following club procedure and documentation Assist in the staffing, training, and performance management of Front Desk employees. Ensure the club meets standards for cleanliness, maintenance, safety, and security. Support company programs and promotion to help generate new sales leads for optimum new membership growth Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment. Achieve desired revenue goals thru the leadership and motivation of employees. Leadership Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment Support personnel related problems or difficulties by following club procedure and documentation. Encourage staff to work as a team and be productive. Illustrate an ability to make decisions. Serve as a role model for employees. Accountabilities Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth. Oversees expense goals by managing payroll and general and administrative expenses. Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations. Keep current in knowledge of key competitors. Conduct frequent facility walkthroughs Measurement Standards Successful management of all financial budgetary goals. Net Promoter Scores and Social Media Feedback Scores Follow all policies and procedures. Special Skills: Strong leadership skills Crunch Fitness is an equal opportunities employer and welcomes applications from all qualified candidates.

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