Inova Health System
Overview
The Patient Access Team Lead uses decision making processes and tools to analyze situations and make effective decisions. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Verifies and enters insurance information and authorization and referral requirements into databases while using knowledge of coaching approaches to improve individual performance and foster development. Organizes work to achieve maximum efficiency and contribute to a safe patient care environment. Provides excellent service by identifying customer needs and fulfilling their expectations while managing the completion of work assignments based on priority and due dates. Inova Fairfax Medical Campus
– Supports ICPH and off campus care sites; travel between locations required. This is a full-time day shift from Monday – Friday. This role is responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting oncology scheduling. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.
We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits
Committed to Team Member Health:
offering medical, dental and vision coverage, and a robust team member wellness program. Retirement:
Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance:
offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support:
offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions per person per year at no cost. Work/Life Balance:
offering paid time off and paid parental leave. Job Responsibilities
Oversees and assists team members in the assigned functional area, ensuring the team meets key deliverables and quality standards, addresses and resolves challenges, manages and tracks performance, and assists in time management and scheduling; escalates issues to senior leaders as needed. Adapts scheduling to handle changing priorities and to juggle multiple tasks. Provides information and assistance regarding complimentary services when scheduling problems occur. Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, if necessary. Coaches staff to be proactive in identifying problems and developing/recommending solutions. Monitors individual and team progress toward meeting goals while giving specific, timely feedback; works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities. Educates and trains others on insurance theory, verification, and authorization/referral processes; collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts. Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; uses diagnostic tools to evaluate barriers, alternatives and resolutions; divides large projects/assignments into phases with projected due dates and resource requirements. May perform additional duties as assigned. Minimum Qualifications
Education:
High School Diploma or GED Experience:
2 years healthcare experience Preferred Qualifications
5 years of patient access experience with patient scheduling, insurance, and intake experience included. About Us
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Our 25,000+ team members provide world-class healthcare to the communities we serve. We are a national leader in healthcare safety, quality and patient experience and support professional development opportunities. Inova strives to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. Job Info
Job Identification 670689 Job Category Finance
#J-18808-Ljbffr
The Patient Access Team Lead uses decision making processes and tools to analyze situations and make effective decisions. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Verifies and enters insurance information and authorization and referral requirements into databases while using knowledge of coaching approaches to improve individual performance and foster development. Organizes work to achieve maximum efficiency and contribute to a safe patient care environment. Provides excellent service by identifying customer needs and fulfilling their expectations while managing the completion of work assignments based on priority and due dates. Inova Fairfax Medical Campus
– Supports ICPH and off campus care sites; travel between locations required. This is a full-time day shift from Monday – Friday. This role is responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting oncology scheduling. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.
We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits
Committed to Team Member Health:
offering medical, dental and vision coverage, and a robust team member wellness program. Retirement:
Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance:
offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support:
offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions per person per year at no cost. Work/Life Balance:
offering paid time off and paid parental leave. Job Responsibilities
Oversees and assists team members in the assigned functional area, ensuring the team meets key deliverables and quality standards, addresses and resolves challenges, manages and tracks performance, and assists in time management and scheduling; escalates issues to senior leaders as needed. Adapts scheduling to handle changing priorities and to juggle multiple tasks. Provides information and assistance regarding complimentary services when scheduling problems occur. Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, if necessary. Coaches staff to be proactive in identifying problems and developing/recommending solutions. Monitors individual and team progress toward meeting goals while giving specific, timely feedback; works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities. Educates and trains others on insurance theory, verification, and authorization/referral processes; collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts. Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; uses diagnostic tools to evaluate barriers, alternatives and resolutions; divides large projects/assignments into phases with projected due dates and resource requirements. May perform additional duties as assigned. Minimum Qualifications
Education:
High School Diploma or GED Experience:
2 years healthcare experience Preferred Qualifications
5 years of patient access experience with patient scheduling, insurance, and intake experience included. About Us
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Our 25,000+ team members provide world-class healthcare to the communities we serve. We are a national leader in healthcare safety, quality and patient experience and support professional development opportunities. Inova strives to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. Job Info
Job Identification 670689 Job Category Finance
#J-18808-Ljbffr