Customer Success Manager - Capital Markets

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.**Location:** New York City**Working Environment:** Hybrid**Your Team's Impact:**Irwin is one of the fastest-growing FinTech companies in Canada. We are based in Toronto and are a leading provider of capital markets-focused financial technology with a mission to seamlessly connect the world's capital seekers and allocators to make them more productive, innovative, and successful. Our flagship product, Irwin, is a software platform used by investor relations and investment banking professionals all over the world. In October 2024, Irwin joined FactSet and added its investor relations solution to its existing offering.**Key Responsibilities****Who You Are** 3-5+ years of experience in customer success as a quota-carrying independent contributor role. The ability to build strong relationships with customers, understanding & anticipating their needs while understanding their pains.Outstanding persuasive verbal and written communication skills are required.Experience in either an investor relations role at a public company, investor relations consulting role developing and executing an IR strategy, corporate access, sales & trading or CS/Sales of a capital markets-related technology products.Experience using investor relations and financial data platforms for investor targeting, shareholder monitoring, activity tracking, and financial reporting/modeling.**Being a FactSetter means:*** The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.* Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.* Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.* A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.* Career progression planning with dedicated time each month for learning and development.* open to all employees that serve as a catalyst for connection, growth, and belonging.Learn more about our benefits .Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify #J-18808-Ljbffr