Fountain
Operations Manager Operations Manager American Security & Investigations Minneap
Fountain, Minneapolis, Minnesota, United States, 55400
Overview
Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career that will support your growth. Summary The Operations Manager is responsible for the overall management (financial, operational, and administrative) of the specific branch office to which they are assigned. The Operations Manager supervises and coordinates activities of associates including security, safety and maintaining the contracted scope of work in accounts under their book of business. Through strong communication and company support, the Operations Manager will focus on five key areas: Leadership
– Demonstrate leadership and retaining the right people to support the growth of our companies. Employee Engagement
– Engaging and having direct contact with our workforce every day to create a great employee experience. Customer Engagement
– Creating “Raving Fans” of our clients through positive customer relationships. Growth
– Identifying opportunities that improve our client’s services and deliver growth. Safety
– Proactively lead safety initiatives to ensure a safe work environment for all employees. Responsibilities
Responsible for the day-to-day management of the branch office, including client relations, new job startups/transitions of new accounts, and employee relations. Ensure client relations are maintained within ASI standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues. Direct operations of the branch, coaching, developing, and guiding staff to perform efficiently and effectively. Provide direct supervision of staff, ensure company policies and procedures are in place and followed, administer coaching and disciplinary actions, and support branch staff in execution of their duties. Implement and ensure ongoing compliance with all company-wide programs (investigations, employee benefit programs, office procedures, vehicle patrol policies, employee relations, Guard training programs, and related programs). Lead profitability and manage financial impacts to the branch and company, including daily and weekly overtime and training expenses. Monitor reports and take timely corrective action to ensure policy compliance and staff performance. Oversee wage and salary administration for personnel, per corporate policies. Attend and participate in regional and corporate management meetings; observe operations and suggest efficiency improvements and growth plans. Assist the General Manager in short-term and long-term planning for operational growth and expansion. Direct and administer core security operations of the branch, providing guidance on client relations (payroll and billing resolution, recruiting and hiring, service issues, etc.). Responsible for Fire/Life Safety issues at all customer and patrol locations; direct the implementation of such programs with corporate support where applicable. Monitor operating expenses (e.g., labor, uniforms, training) and direct costs; report to the General Manager and take corrective action as needed. Collaborate with the General Manager on reviewing/updating operating budgets and participate in meetings dealing with patrol, field management, post programs, staffing, and profit and loss. Other duties as assigned by General Manager, Vice President, or corporate staff. Vehicle Maintenance and Tracking. Skills and Qualifications
Must have a coaching mindset and be a champion of your team Clearly and effectively formulate directions for others, conveying expectations and success criteria Build authentic relationships within the organization, with customers, and with the community Strong employee and client focus Sound decision making and creative problem-solving skills Ability to execute established objectives and key results Personal integrity, credibility, and commitment to organizational values Exceptional communication, organizational and interpersonal skills, with strong decision-making ability Proficient written and verbal English communication Ability to work in a fast-paced environment with changing priorities Upholds organizational values Qualifications and Experience Required
Minimum of 3 years of management experience. Experience managing front-line service employees Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to speak effectively before groups of customers and employees High school diploma or GED highly preferred Business Conduct
Commits to behave in compliance with the Company’s values and Code of Conduct Builds a culture of work safety and leads by example with safe behavior Ensures compliance with the Company’s published Operating Standards Treats co-workers with respect and approaches conflict with positive intent and professionalism Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made Physical Demands
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects and tools or controls, reach with hands and arms, climb, stoop, kneel or crouch, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement
Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is a full-time position. Hours vary and typically occur outside of normal business hours with early morning, evening, and overnight work. A pre-employment drug screen and criminal background check are required. Position requires use of personal vehicle with a monthly car allowance. Start Your Application: First Name, Last Name, Email, Phone Number. By checking this box, I agree to receive texts from Fountain on behalf of American Security & Investigations regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for info, STOP to opt-out. View Privacy Policy and Terms of Service. By checking this box, I agree to receive calls regarding my application or retainment. This page may be protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service.
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Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career that will support your growth. Summary The Operations Manager is responsible for the overall management (financial, operational, and administrative) of the specific branch office to which they are assigned. The Operations Manager supervises and coordinates activities of associates including security, safety and maintaining the contracted scope of work in accounts under their book of business. Through strong communication and company support, the Operations Manager will focus on five key areas: Leadership
– Demonstrate leadership and retaining the right people to support the growth of our companies. Employee Engagement
– Engaging and having direct contact with our workforce every day to create a great employee experience. Customer Engagement
– Creating “Raving Fans” of our clients through positive customer relationships. Growth
– Identifying opportunities that improve our client’s services and deliver growth. Safety
– Proactively lead safety initiatives to ensure a safe work environment for all employees. Responsibilities
Responsible for the day-to-day management of the branch office, including client relations, new job startups/transitions of new accounts, and employee relations. Ensure client relations are maintained within ASI standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues. Direct operations of the branch, coaching, developing, and guiding staff to perform efficiently and effectively. Provide direct supervision of staff, ensure company policies and procedures are in place and followed, administer coaching and disciplinary actions, and support branch staff in execution of their duties. Implement and ensure ongoing compliance with all company-wide programs (investigations, employee benefit programs, office procedures, vehicle patrol policies, employee relations, Guard training programs, and related programs). Lead profitability and manage financial impacts to the branch and company, including daily and weekly overtime and training expenses. Monitor reports and take timely corrective action to ensure policy compliance and staff performance. Oversee wage and salary administration for personnel, per corporate policies. Attend and participate in regional and corporate management meetings; observe operations and suggest efficiency improvements and growth plans. Assist the General Manager in short-term and long-term planning for operational growth and expansion. Direct and administer core security operations of the branch, providing guidance on client relations (payroll and billing resolution, recruiting and hiring, service issues, etc.). Responsible for Fire/Life Safety issues at all customer and patrol locations; direct the implementation of such programs with corporate support where applicable. Monitor operating expenses (e.g., labor, uniforms, training) and direct costs; report to the General Manager and take corrective action as needed. Collaborate with the General Manager on reviewing/updating operating budgets and participate in meetings dealing with patrol, field management, post programs, staffing, and profit and loss. Other duties as assigned by General Manager, Vice President, or corporate staff. Vehicle Maintenance and Tracking. Skills and Qualifications
Must have a coaching mindset and be a champion of your team Clearly and effectively formulate directions for others, conveying expectations and success criteria Build authentic relationships within the organization, with customers, and with the community Strong employee and client focus Sound decision making and creative problem-solving skills Ability to execute established objectives and key results Personal integrity, credibility, and commitment to organizational values Exceptional communication, organizational and interpersonal skills, with strong decision-making ability Proficient written and verbal English communication Ability to work in a fast-paced environment with changing priorities Upholds organizational values Qualifications and Experience Required
Minimum of 3 years of management experience. Experience managing front-line service employees Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to speak effectively before groups of customers and employees High school diploma or GED highly preferred Business Conduct
Commits to behave in compliance with the Company’s values and Code of Conduct Builds a culture of work safety and leads by example with safe behavior Ensures compliance with the Company’s published Operating Standards Treats co-workers with respect and approaches conflict with positive intent and professionalism Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made Physical Demands
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects and tools or controls, reach with hands and arms, climb, stoop, kneel or crouch, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement
Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is a full-time position. Hours vary and typically occur outside of normal business hours with early morning, evening, and overnight work. A pre-employment drug screen and criminal background check are required. Position requires use of personal vehicle with a monthly car allowance. Start Your Application: First Name, Last Name, Email, Phone Number. By checking this box, I agree to receive texts from Fountain on behalf of American Security & Investigations regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for info, STOP to opt-out. View Privacy Policy and Terms of Service. By checking this box, I agree to receive calls regarding my application or retainment. This page may be protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service.
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