Groundworks Company
Call Center Manager page is loaded## Call Center Managerlocations:
Irving, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR109511Groundworks is seeking a talented **Call Center Manager** to join our tribe in **Irving, TX!**The **Call Center Manager** oversees a team of about 20-25 Appointment Center Specialists in a fast-paced call center environment. You will be responsible for maintaining quality standards and driving KPI’s by reviewing agent calls and coaching when necessary. You will inspire and motivate your team to drive growth and success that directly relates to our bottom line.Appointment Center Specialists are responsible for creating a positive first impression with potential customers as we strive to earn their business. They drive the business by scheduling free inspection appointments for our foundation repair services.The Call Center Manager will earn a **base salary + be eligible for monthly bonus programs** based on the department’s success!**Job Responsibilities*** Supervise a team of 20-25 call center agents* Must be positive and motivated with excellent communications skills* Ability to adapt quickly to changes in work strategy**Qualifications*** Proven leadership skills (call center preferred)* Weekend availability (every other or rotating)**Requirements*** Full-time* Onsite in Irving, TX**What we provide for our employees*** Competitive base compensation with lucrative bonus potential* Equity ownership in the nation’s largest and fastest growing foundation repair and water management company* The best-in-class training programs* Advanced leadership training opportunities* Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods* Paid time off including 6 holidays after applicable waiting periodGroundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as aTop Workplaces USAcompany and offering employee ownership foreveryone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we arestronger together. We're proud to be the Groundworks Tribe!Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.Whencustomerschoose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
Whenyouchoose Groundworks, you'll join thousands of Tribemates who are making history.We take pride in our exceptional growth—because it means that we’ve
built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love.True to our values, we've done the right things from the beginning, setting the stage for an even brighter future.Join us as we charge ahead! #J-18808-Ljbffr
Irving, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR109511Groundworks is seeking a talented **Call Center Manager** to join our tribe in **Irving, TX!**The **Call Center Manager** oversees a team of about 20-25 Appointment Center Specialists in a fast-paced call center environment. You will be responsible for maintaining quality standards and driving KPI’s by reviewing agent calls and coaching when necessary. You will inspire and motivate your team to drive growth and success that directly relates to our bottom line.Appointment Center Specialists are responsible for creating a positive first impression with potential customers as we strive to earn their business. They drive the business by scheduling free inspection appointments for our foundation repair services.The Call Center Manager will earn a **base salary + be eligible for monthly bonus programs** based on the department’s success!**Job Responsibilities*** Supervise a team of 20-25 call center agents* Must be positive and motivated with excellent communications skills* Ability to adapt quickly to changes in work strategy**Qualifications*** Proven leadership skills (call center preferred)* Weekend availability (every other or rotating)**Requirements*** Full-time* Onsite in Irving, TX**What we provide for our employees*** Competitive base compensation with lucrative bonus potential* Equity ownership in the nation’s largest and fastest growing foundation repair and water management company* The best-in-class training programs* Advanced leadership training opportunities* Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods* Paid time off including 6 holidays after applicable waiting periodGroundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as aTop Workplaces USAcompany and offering employee ownership foreveryone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we arestronger together. We're proud to be the Groundworks Tribe!Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.Whencustomerschoose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
Whenyouchoose Groundworks, you'll join thousands of Tribemates who are making history.We take pride in our exceptional growth—because it means that we’ve
built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love.True to our values, we've done the right things from the beginning, setting the stage for an even brighter future.Join us as we charge ahead! #J-18808-Ljbffr