Oklahoma Watch Inc.
Taxpayer Resource Center Service Manager
Oklahoma Watch Inc., Oklahoma City, Oklahoma, United States, 73116
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive
for all eligible employees:* Advanced knowledge of state and local tax laws and regulations is highly desirable.* Extensive knowledge of customer service strategies* Lead, inspire and motivate teams through effective leadership and strong interpersonal skills.* Communicate complex concepts clearly and persuasively, both in writing ad verbally* Analyze data and solve problems using structured, data-driven approach to inform decisions. Utilize data analysis tools (e.g., Excel, SQL, Tableau) and customer relationship management (CRM) systems.* Maintain a customer-focused mindset with a commitment to delivering outstanding service.* A bachelor’s degree in business administration, public administration, accounting, finance, or a related field is required;* PLUS A minimum of 5 years of experience in customer service, tax administration, or a related field, with at least 3 years in a managerial role leading diverse teams and driving organizational change;* OR an equivalent combination of education and experience. #J-18808-Ljbffr
for all eligible employees:* Advanced knowledge of state and local tax laws and regulations is highly desirable.* Extensive knowledge of customer service strategies* Lead, inspire and motivate teams through effective leadership and strong interpersonal skills.* Communicate complex concepts clearly and persuasively, both in writing ad verbally* Analyze data and solve problems using structured, data-driven approach to inform decisions. Utilize data analysis tools (e.g., Excel, SQL, Tableau) and customer relationship management (CRM) systems.* Maintain a customer-focused mindset with a commitment to delivering outstanding service.* A bachelor’s degree in business administration, public administration, accounting, finance, or a related field is required;* PLUS A minimum of 5 years of experience in customer service, tax administration, or a related field, with at least 3 years in a managerial role leading diverse teams and driving organizational change;* OR an equivalent combination of education and experience. #J-18808-Ljbffr