Power Consulting
MSP IT SYSTEMS SUPPORT ENGINEER – TIER 3
Power Consulting Group, Inc. New York, NY 10001 Full-time Job details
Job Type : Full-time Qualifications
Required: Microsoft 365: 3 years Networking/VLAN: 3 years Microsoft Windows Server Domain creation and troubleshooting: 3 years Working at a Managed Service Provider (MSP): 5 years Preferred: Sonicwall Firewall: 3 years Full Job Description
Power Consulting Group is a fast-growing, high-energy, NYC-based Managed IT Service Provider (MSP), supporting and implementing all aspects of technology including cloud, virtualization, and security. Dedicated to giving our clients the highest level of customer service experience and exceptional support. We are seeking an MSP IT System Engineer – Tier III to join our award-winning Managed Services. The MSP IT System Support Engineer – Tier III will be one of the senior technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required: Sonicwall firewalls, VLANs, smart switches, routers, VPN technology, wireless networks, and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration, and Windows Server administration including Active Directory and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V, or VMware is also required. Experience implementing and troubleshooting Microsoft Office 365 and Azure, as well as advanced backup solutions such as Veeam, is essential.
Previous MSP experience is a must-have. As an IT Systems Engineer Tier III you will be: Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers. Implementing new systems and network solutions and/or improving the efficiency of current implementations. Serving as an integral member of the Project Delivery teams by providing hands-on technical support for complex projects, focusing on production and implementation. Installing, configuring, and supporting network equipment, including routers, switches, and firewalls. Supporting VMware virtual server technical issues. Supporting Windows Server 2012-2019, including issues with Active Directory, domain operations, etc. Providing infrastructure support in all areas needed including storage networking, server/desktop OS, cloud environments, network security, Active Directory, virtualization, system and network monitoring, and application installation, configuration, and troubleshooting. Mentoring and coaching junior support engineers. Leading the technical support team. Effectively applying Power Consulting methodology and enforcing PCG standards. Creating detailed documentation outlining how systems were configured and creating end-user guides to Power Consulting’s standards. Maintaining detailed time tracking of your work. Core Skills and Experience
5+ years of relevant MSP support experience. 5+ years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication. 5+ years of firewall/network layer support and deployment experience including VLAN and switch configuration and troubleshooting. VMware ESXi 6.X host build-out and troubleshooting experience. Hands-on experience with implementation and support of O365 services. Expert knowledge of PowerShell and scripting. 2+ years of SAML/Single Sign-On experience (Azure, Okta). 5+ years of hands-on networking experience (routing and switching) with Sonicwall, Cisco, Cisco Meraki is required. Preferred Experience
Sonicwall Firewalls and SMAs. Cisco switches. VMware Horizon View. Kaseya. Autotask/Datto. Okta. Required Professional Skills
Superior verbal and written communication skills. Excellent documentation, reporting, and planning skills. Conscientious, accountable, detail-oriented, thorough, and consistent. Professional demeanor and appearance; punctual, team player. Ambition and passion for learning and teaching. Create/maintain/improve network support documentation and processes. Benefits
Paid training and professional certifications. Great team of peers. Learning environment. Compensation
80,000+ BASE SALARY (based on experience). EMAIL REPLY WITH COVER LETTER AND RESUME (PDF OR DOC) ATTACHED. Principals only. Recruiters please don’t contact this job poster. Do NOT contact us with unsolicited services or offers. Company Overview
The employing firm is an award-winning Manhattan-based IT Managed Services provider, servicing the financial, legal, education, and non-profit business sectors. The firm stands apart for its values of high communication, fanatical service, and customer care. The firm has invested heavily in its cloud presence, with redundant data centers outside of New York. It has 25+ employees at offices located in Chelsea. We are an intensely data-driven business, continually measuring performance and customer satisfaction. Core Principles
People first. Remove obstacles to individual productivity. Care for people. Provide comfort and security. Accountability (take responsibility for actions, promises, and commitment). Leadership (provide IT strategy and direction). Mission
Help clients be productive today, plan for tomorrow, and sleep soundly tonight. Vision
The firm is the undisputed customer service leader in IT Managed Services. Focus on customer service and client business goals, and everything else will follow. Job Type:
Full-time
Pay:
$80,000.00 – $120,000.00 per year
Schedule:
Day shift Ability to commute/relocate:
New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)
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Power Consulting Group, Inc. New York, NY 10001 Full-time Job details
Job Type : Full-time Qualifications
Required: Microsoft 365: 3 years Networking/VLAN: 3 years Microsoft Windows Server Domain creation and troubleshooting: 3 years Working at a Managed Service Provider (MSP): 5 years Preferred: Sonicwall Firewall: 3 years Full Job Description
Power Consulting Group is a fast-growing, high-energy, NYC-based Managed IT Service Provider (MSP), supporting and implementing all aspects of technology including cloud, virtualization, and security. Dedicated to giving our clients the highest level of customer service experience and exceptional support. We are seeking an MSP IT System Engineer – Tier III to join our award-winning Managed Services. The MSP IT System Support Engineer – Tier III will be one of the senior technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required: Sonicwall firewalls, VLANs, smart switches, routers, VPN technology, wireless networks, and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration, and Windows Server administration including Active Directory and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V, or VMware is also required. Experience implementing and troubleshooting Microsoft Office 365 and Azure, as well as advanced backup solutions such as Veeam, is essential.
Previous MSP experience is a must-have. As an IT Systems Engineer Tier III you will be: Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers. Implementing new systems and network solutions and/or improving the efficiency of current implementations. Serving as an integral member of the Project Delivery teams by providing hands-on technical support for complex projects, focusing on production and implementation. Installing, configuring, and supporting network equipment, including routers, switches, and firewalls. Supporting VMware virtual server technical issues. Supporting Windows Server 2012-2019, including issues with Active Directory, domain operations, etc. Providing infrastructure support in all areas needed including storage networking, server/desktop OS, cloud environments, network security, Active Directory, virtualization, system and network monitoring, and application installation, configuration, and troubleshooting. Mentoring and coaching junior support engineers. Leading the technical support team. Effectively applying Power Consulting methodology and enforcing PCG standards. Creating detailed documentation outlining how systems were configured and creating end-user guides to Power Consulting’s standards. Maintaining detailed time tracking of your work. Core Skills and Experience
5+ years of relevant MSP support experience. 5+ years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication. 5+ years of firewall/network layer support and deployment experience including VLAN and switch configuration and troubleshooting. VMware ESXi 6.X host build-out and troubleshooting experience. Hands-on experience with implementation and support of O365 services. Expert knowledge of PowerShell and scripting. 2+ years of SAML/Single Sign-On experience (Azure, Okta). 5+ years of hands-on networking experience (routing and switching) with Sonicwall, Cisco, Cisco Meraki is required. Preferred Experience
Sonicwall Firewalls and SMAs. Cisco switches. VMware Horizon View. Kaseya. Autotask/Datto. Okta. Required Professional Skills
Superior verbal and written communication skills. Excellent documentation, reporting, and planning skills. Conscientious, accountable, detail-oriented, thorough, and consistent. Professional demeanor and appearance; punctual, team player. Ambition and passion for learning and teaching. Create/maintain/improve network support documentation and processes. Benefits
Paid training and professional certifications. Great team of peers. Learning environment. Compensation
80,000+ BASE SALARY (based on experience). EMAIL REPLY WITH COVER LETTER AND RESUME (PDF OR DOC) ATTACHED. Principals only. Recruiters please don’t contact this job poster. Do NOT contact us with unsolicited services or offers. Company Overview
The employing firm is an award-winning Manhattan-based IT Managed Services provider, servicing the financial, legal, education, and non-profit business sectors. The firm stands apart for its values of high communication, fanatical service, and customer care. The firm has invested heavily in its cloud presence, with redundant data centers outside of New York. It has 25+ employees at offices located in Chelsea. We are an intensely data-driven business, continually measuring performance and customer satisfaction. Core Principles
People first. Remove obstacles to individual productivity. Care for people. Provide comfort and security. Accountability (take responsibility for actions, promises, and commitment). Leadership (provide IT strategy and direction). Mission
Help clients be productive today, plan for tomorrow, and sleep soundly tonight. Vision
The firm is the undisputed customer service leader in IT Managed Services. Focus on customer service and client business goals, and everything else will follow. Job Type:
Full-time
Pay:
$80,000.00 – $120,000.00 per year
Schedule:
Day shift Ability to commute/relocate:
New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)
#J-18808-Ljbffr