Red Cup IT, Inc.
We are looking for an
MSP IT Support Engineer
is responsible for providing technical support and solutions to clients of a managed service provider (MSP), solving complex issues, escalating technical problems, and supporting end-user environments across various technologies. Responsibilities
Provide front-line and escalation technical support for client requests via phone, email, and ticketing systems. Troubleshoot advanced issues in Windows Server, network infrastructure (routers, switches, firewalls), and cloud platforms (Azure, AWS, VMware). Handle Microsoft 365/Office 365 support, migrations, and administration. Manage Active Directory, domain configuration, and group policies. Implement and maintain backup/disaster recovery solutions (Veeam, Datto). Support security initiatives: firewalls, endpoint protection, MFA, Zero Trust configuration. Monitor client infrastructures with system/network management tools and respond proactively to alerts. Document technical processes, resolutions, and create end-user guides. Mentor junior support engineers and collaborate with cross-functional technical teams. Occasionally participate in project delivery, deployments, and upgrades, including after-hours/on-call support as needed. Required Skills & Qualifications
3–5+ years MSP experience supporting diverse environments. Deep troubleshooting expertise across Windows Server, Microsoft 365, networking, and virtualization. Knowledge of firewalls (Sonicwall, Fortinet, Cisco), VLANs, backup/DR tools, and monitoring systems. Familiarity with scripting (PowerShell, Python, Bash) for automation. Strong analytical and communication skills, excellent documentation habits, and top-tier customer service focus. Ability to multitask, manage priorities, and work independently under pressure. Preferred Experience
Supporting VoIP, fiber ISP solutions, or telecom clients. Linux and hybrid-cloud environments. Service management (managing SLAs/KPIs, improving support documentation/processes). Professional Qualities
Conscientious, detail-oriented, and accountable. Professional appearance and team-oriented attitude. Passion for learning, teaching, and delivering excellent client experiences. This role combines advanced technical troubleshooting, project work, and exemplary client-facing communication, making MSP IT Support Engineers critical to operational success in MSP environments.
#J-18808-Ljbffr
MSP IT Support Engineer
is responsible for providing technical support and solutions to clients of a managed service provider (MSP), solving complex issues, escalating technical problems, and supporting end-user environments across various technologies. Responsibilities
Provide front-line and escalation technical support for client requests via phone, email, and ticketing systems. Troubleshoot advanced issues in Windows Server, network infrastructure (routers, switches, firewalls), and cloud platforms (Azure, AWS, VMware). Handle Microsoft 365/Office 365 support, migrations, and administration. Manage Active Directory, domain configuration, and group policies. Implement and maintain backup/disaster recovery solutions (Veeam, Datto). Support security initiatives: firewalls, endpoint protection, MFA, Zero Trust configuration. Monitor client infrastructures with system/network management tools and respond proactively to alerts. Document technical processes, resolutions, and create end-user guides. Mentor junior support engineers and collaborate with cross-functional technical teams. Occasionally participate in project delivery, deployments, and upgrades, including after-hours/on-call support as needed. Required Skills & Qualifications
3–5+ years MSP experience supporting diverse environments. Deep troubleshooting expertise across Windows Server, Microsoft 365, networking, and virtualization. Knowledge of firewalls (Sonicwall, Fortinet, Cisco), VLANs, backup/DR tools, and monitoring systems. Familiarity with scripting (PowerShell, Python, Bash) for automation. Strong analytical and communication skills, excellent documentation habits, and top-tier customer service focus. Ability to multitask, manage priorities, and work independently under pressure. Preferred Experience
Supporting VoIP, fiber ISP solutions, or telecom clients. Linux and hybrid-cloud environments. Service management (managing SLAs/KPIs, improving support documentation/processes). Professional Qualities
Conscientious, detail-oriented, and accountable. Professional appearance and team-oriented attitude. Passion for learning, teaching, and delivering excellent client experiences. This role combines advanced technical troubleshooting, project work, and exemplary client-facing communication, making MSP IT Support Engineers critical to operational success in MSP environments.
#J-18808-Ljbffr