Amazon Web Services (AWS) is hiring: Sr. Amazon Q Strategist, Amazon Q Customer

Sr. Amazon Q Strategist, Amazon Q Customer Success Team

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AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.

Amazon Q Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Q. These visionaries excel at crafting strategic roadmaps that expand Amazon Q's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C‑Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high‑impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer’ digital transformation journeys. Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands‑on building skills, and cross‑industry business acumen. Ideal candidates are customer‑obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth.

Key Job Responsibilities

• Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization.
• Orchestrate high‑level discussions on complex, industry‑specific business and technical concepts, fostering alignment among C‑suite executives, line managers, and technologists.
• Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high‑impact business value opportunities.
• Support delivery teams with hands‑on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed.
• Manage internal processes for projects such as project updates, approvals (legal, finance, operations), resource allocation, budget, timeline, tracking key metrics, and weekly reporting.
• Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations.
• Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement.
• Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions.

Basic Qualifications

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
• 7+ years of consulting, architecture/design, and implementation of cloud‑based solutions.
• 7+ years of external or internal customer facing and project management experience.
• 5+ years of hands‑on software engineering experience, with expertise in areas such as database management, application development, and AI/ML.
• 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions.

Preferred Qualifications

• Experience leading the architecture and implementation of AI/ML workloads.
• Proven track record of delivering robust, scalable solutions in complex technical environments.
• International consulting or professional services sales and delivery experience.
• Experience evaluating customer market conditions, organizational readiness, and C‑Level engagement to drive strategic transformation initiatives.
• Vertical industry sales and delivery experience of cloud services and solutions.
• Experience with selling consulting/professional services.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Amazon is a total compensation company. for more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.