Sr. Research Scientist, Applied AI Solutions, Amazon Connect Job at Amazon Web S

Sr. Research Scientist, Applied AI Solutions, Amazon Connect

Join to apply for the Sr. Research Scientist, Applied AI Solutions, Amazon Connect role at Amazon Web Services (AWS).

Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Key Job Responsibilities

• Apply your expertise in psychometrics to ensure the validity and reliability of our measurement instruments.
• Utilize advanced statistical techniques to analyze complex datasets, analyze open text feedback, uncover meaningful patterns, and derive actionable insights.
• Design and conduct experiments to test new measurement methods and improve the precision of our customer experience metrics.
• Explore emerging technologies and innovative methodologies to enhance experience measurement while maintaining Amazon's commitment to scientific integrity.
• Translate complex research findings into compelling, actionable strategies and influence technical and business decisions at the product level.
• Write impactful documents that distill intricate scientific concepts into clear, persuasive communications for diverse audiences, including senior business leaders.
• Actively mentor and develop other scientists while playing an active role in the scientific community.

About The Team

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.

Basic Qualifications

• PhD.
• 3+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience.
• Experience communicating qualitative research methods and findings to non-qualitative researchers.
• Knowledge of a scripting language (Python, R, etc.).
• Experience contributing to the creation and implementation of high-quality, high-volume recruiting plans.
• PhD in econometrics, statistics, industrial engineering, operations research, optimization, data mining, analytics, or equivalent quantitative field.

Preferred Qualifications

• Experience converting research studies into tangible real-world changes.
• Experience with AI/ML technologies.
• Experience in practical work applying ML to solve complex problems for large scale applications.
• Experience with enterprise IT application work that includes software development or DevOps engineering.
• Experience collaborating with UX, Product, and technical partners.
• Publication record in top-tier IO Psych, Organizational Behavior, Management, or AI/ML conferences/journals.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $143,300/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled.