Client Advisor:
What Employee Relations & Labor Relations contributes to Cardinal Health
Human Resources designs, implements and delivers human resource programs and policies, including recruitment, talent management, diversity and inclusion, compensation and benefits, among others. This function anticipates and plans for long-term human resource needs in alignment with business strategies.
Employee Relations provides impartial advice and counsel to managers and employees on a wide variety of employee relations and management issues. This job family is responsible for conducting investigations, preparing responses to federal, state and local governmental agencies and conducing organizational health engagements focusing on positive employee relations. Labor Relations is responsible for ensuring the health of existing collective bargaining agreements, educating management on union awareness and addressing third party attempts to organize our workforce.
Responsibilities
Responsible for handling incoming calls and cases from all levels of management, HR, Subject Matter Experts (SMEs) or employees with escalated issues.
Provides advice and counsel to managers, HR, and employees to help resolve and address employee relations issues through analysis, application of policies and/or employment law, investigation, and research.
Uses deep subject matter/functional expertise, influence and process skills to assist internal/external customers and stakeholders in identifying and meeting high priority needs while considering cultural and diversity implications.
Performs assessments and listens to internal/external customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise.
Jointly develops practical implementation plans to resolve ER issues that consider the overall culture/past practices of the organization with a goal to maintain a positive, engaged work environment.
Proactively develops and maintains technical knowledge in employment law and HR/ER, remaining up-to-date on current trends and best practices.
Accountable for daily results, which include:
Adherence to internal and customer Service Level Agreement (SLA) and customer satisfaction
Adherence to Standard Operating Procedures (SOPs)
Proper case documentation and meeting assigned goals and objectives
Works with ER/LR Leadership (Director, Manager and/or Sr. Consultants) or SMEs (i.e., Legal, Security) on escalated issues and other matters as required.
Works with peers within the Client and broader HR organization to continuously improve manager capability as well as Client internal processes.
Leads and/or participates on special projects or enterprise initiatives.
Works with peers to develop internal SLAs and assists in holding peers accountable.
Collaborates with other Centers of Expertise (COEs) to provide solutions as appropriate.
Identifies Employee Relations/Labor Relations trends and communicates to Client leadership as appropriate.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Mindlance