Sodexo is hiring: Head of Global and North American (NORAM) Digital Food Experie

Head of Global and North American (NORAM) Digital Food Experience

Join to apply for the Head of Global and North American (NORAM) Digital Food Experience role at Sodexo

Sodexo is seeking a strategic and visionary leader to serve as the Head of Global and North American (NORAM) Digital Food Experience. This is a remote role with 25% travel (some international). This role is responsible for shaping and executing the digital product vision that powers food services across all global segments—including healthcare, education, corporate, government, and events. You will lead a unified portfolio of digital platforms (e.g., Dynamify, Toqla, So’Eze), ensuring seamless, scalable, and intuitive experiences from pre-ordering to fulfillment and feedback. This leader will drive global product alignment while tailoring strategies to regional needs, ensuring that Sodexo’s digital food experiences meet the evolving expectations of clients, consumers, and operators.

Success in this role requires a customer-obsessed mindset, a strong command of data to inform decisions, end-to-end thinking, and the ability to think across the full lifecycle of product, service delivery, and scaling. You’ll drive the strategy and governance needed to prioritize investments, accelerate innovation, and ensure delivery of business outcomes (e.g. adoption, revenue, ATV, etc.) through agile, cross-functional collaboration.

What You’ll Do

• Lead Digital Product Strategy & Portfolio Management: Define and own the global digital food product roadmap, aligning with business goals and regional needs. Use data to drive prioritization, measure impact, and ensure value delivery across the product lifecycle.
• Drive Global Alignment with Local Execution: Champion a “glocal” approach—balancing global consistency with regional customization. Collaborate with cross-functional teams across markets to ensure successful launches and adoption.
• Ensure Experience Quality & Operational Excellence: Oversee end-to-end product quality, from development to deployment. Implement best practices in CI/CD, testing, and monitoring to ensure reliability, accessibility, and performance.

What You Bring

Required Qualifications

• Bachelor’s degree
• 10+ years of management experience
• 15+ years of functional experience in digital product leadership
• Deep knowledge of the food services industry across multiple sectors
• Proven success in digital product lifecycle management and data-driven decision-making
• Experience with agile methodologies, product analytics, and modern design tools (e.g., Figma, ADO, Notion)
• Strong stakeholder engagement and cross-functional leadership skills
• Cultural agility and experience with international product launches

Preferred Qualifications

• 15+ years of experience in product management
• Expertise in customer-centric innovation and design thinking
• Experience with AI tools to enhance product efficiency and user experience
• Background in program management, process optimization, and organizational change management

What We Offer

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

Washington, DC $106,300 - $146,200

We commit to equal employment opportunities and welcome people of all backgrounds. All qualified applicants will receive fair consideration regardless of race, color, religion, national origin, gender, gender identity or sexual orientation, veteran or disability status, etc. If you need assistance with the application process, please complete this form.