Dental Office Assistant Job at Heartland Dental in Town of Florida

Dental Front Desk Assistant – Wildwood, FL

Join the Dental Office Assistant role at Heartland Dental in Wildwood, Florida. This full‑time position supports the business and clinical needs of the office and fosters a strong team culture.

Work Schedule

Monday through Friday
7:30 am – 4:30 pm with a 1‑hour lunch
No weekends.

Why Heartland Dental?

Heartland Dental believes that exceptional lifetime care for patients starts with hiring and growing team members who support the business and clinical needs of each supported dental office. Heartland Dental was recently recognized by Newsweek for the America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.

Role Overview

As a Business Assistant, you’ll help the front office with patient coordination, insurance billing, and front‑desk duties. You’ll bring a passion for helping our team provide the best patient care to the communities they serve.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front‑office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Use Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop your full potential.
• Secure career with 20+ years of industry‑leading experience and unlimited growth potential.
• Access to on‑demand Daily Pay.

Minimum Qualifications

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to PHI as required; regular HIPAA training will be provided.

Preferred Experience

• 1+ year(s) in a dental or medical setting.
• 1+ year(s) with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must lift up to 15 lb at times.
• Availability for virtual or in‑person training sessions throughout the year.
• TB test required for all new hires in dental office positions; completion prior to starting employment.

Knowledge of Diversity and Inclusion

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Company Description

Heartland Dental is the nation’s largest dental support organization, supporting more than 3,000 doctors across 39 states and over 1,800 dental offices. The company fosters a culture where patients come first and continuous learning is encouraged.