State of Washington is hiring: Office Assistant (OA3) in Walla Walla

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Description

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

This posting is to recruit two (2) Office Assistant (OA3) positions.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Prorate and Fuel Tax Services (PRFT) unit within the Business and Professions Division (BPD) currently has an opportunity for two (2) organized and customer focused Office Assistants to join our diverse team.

Washington’s infrastructure requires considerable investment to ensure residents and visitors have safety, comfort, and simplicity as they move around the state. PRFT administers the state’s fuel tax collection programs, as well as the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA), collecting almost $2 billion in annual revenue for the state’s transportation programs to ensure investment continues in state roadways.

If you're interested in work that requires precision and is vital to our agency’s goals, then read on!

Duties

As an Office Assistant, having excellent interpersonal communication skills will be key as you will be working closely with a diverse team. This on-site role is in office full time, but may allow for some remote work. While understanding the importance of the details, you will ensure important deadlines are met while being provided the flexibility to perform complex clerical tasks in ways that work best for you. Serving our internal and external customers will be key in this role as you collaborate with your small and supportive team. You will help us fulfill the agency’s purpose by initiating documentation for concerns and reviews accurately and efficiently. To be successful in this role, you should have exceptional organizational skills, be comfortable with interpersonal communications for all levels of our organization, provide first-rate customer service, and effectively work under tight deadlines with flexibility and agility.

Some Of What You Will Be Doing

• Receive, distribute, and direct incoming mail to the proper work queues and prepare outgoing mail.
• Assist internal or external customers and visitors through in-person and written communication by addressing inquiries, resolving concerns, and offering guidance on services, rules, regulations, policies, procedures, and appeals.
• Access special computer programs and scanner hardware to enter data and process customer service requests.
• Review documents and records for completeness, accuracy, and compliance with rules.
• Order, receive, process, and maintain inventory.
• Assist in processing responses to requests for information and payment.

Qualifications

What you will bring to the role:

• Two (2) years of experience in clerical or customer service experience.
• Experience using computer programs to write documents, send emails, edit spreadsheets, share documents, present to the team, store files, and meet with people virtually and in person.

What may help you stand out:

• One (1) year of experience sorting, scanning, and imaging documents.
• Ability to draft, organize, prepare, schedule, file and distribute various types of documents for official appeals and hearings processes.
• Prior experience with specific Software including I-Linx, DRIVES, ATLAS, and MS Office tools.
• Experience accurately processing records for an archive process.

Additional Conditions of employment:

• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Some hybrid times may be available, but you are expected to be able to present in office full time at our Olympia, WA location if chosen for these positions.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.

For information about available accommodations, the interview process, or the position contact Kyle Odell.

Bonus: Supporters between 2027 and 2030.

Supplemental Information

How To Apply

• Select the apply button at the top of this job announcement.

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences.

We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference, please notify us of your Veteran or military spouse status by emailing the Talent Acquisition Team. Be sure to include the title of this recruitment in the subject line.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Sick Leave
Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Vacation (Annual Leave)
Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Visit the State HR Website for more detailed information regarding benefits.

Updated 07‑21‑2025
01

I understand to be considered for this position I must complete the application and answer all supplemental questions fully. I understand failure to do say may lead to my application being ineligible.

02
In this role, you will have the privilege to serve a diverse group of teammates, customers, and partners. How would you use your understanding of cultural differences to create an inclusive environment where everyone feels valued and has the opportunity to succeed?

03
This position will require you to be in office full time in Olympia, WA. There may be opportunities for hybrid work at times, but cannot be guaranteed. Are you willing and able to meet this requirement?

04
Do you have experience with the following? Select all that apply.

• Two (2) years of experience in clerical or customer service experience.
• Experience using computer programs to write documents, send emails, edit spreadsheets, share documents, present to the team, store files, and meet with people virtually and in person.
• None of these apply.

05
Do you have the following experience? Please select all that apply.

• One (1) year of experience sorting, scanning, and imaging documents.
• An ability to draft, organize, prepare, schedule, file and distribute various types of documents for official processes.
• Prior experience with specific DOL Software including I‑Linx, DRIVES, ATLAS and MS Office Tools.
• Experience accurately processing records for an archive process.
• None of these apply.

06
What type of experience do you have supporting a large group or team?

07
Please describe the most stressful job task you have had when supporting a team?

08
Where did you learn of this vacancy?

• Word of mouth
• careers.wa.gov
• Indeed.com
• WorkSource
• LinkedIn
• RecruitDisability.org
• Hiring event/workshop
• Twitter
• Facebook
• WTIA Job board
• VERG event
• Other

09
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.

• Required Question

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Administrative
• Government Administration

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