Teleflex
Field Service Representative/ Technician (Dallas, TX)
Teleflex, Dallas, Texas, United States, 75215
Field Service Representative/ Technician (Dallas, TX)
Date:
Oct 14, 2025
Location:
Dallas, TX, US
Company:
Teleflex
Expected Travel
: More than 50%
Requisition ID
:12865
Interventional As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world‑class products can shape the future direction of healthcare.
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit
teleflex.com
.
Position Summary Responsible for onsite field service and support for Teleflex cardiac customers in hospitals and other facilities across North America. This representative will partner with regional and territory sales managers, clinical specialists, and service personnel in a designated territory. Incentive compensation is offered based on the number of installations, biomed training, demand services, and contractual sales in the region.
Open to candidates based in Dallas or Houston, TX
Principal Responsibilities
Responsible for the sale of biomed training, demand services, and contractual sales in the region.
Execute clinical engineering services (installations, service and repair) in a territory comprised primarily of existing customers.
Document field service work, customer contact data, call data, and other service data for customers on to field service forms, computer databases, and Field Service management system.
Ability to interact professionally with incoming requests from cross‑functional team members and various hospital personnel requiring immediate technical support.
Provide customer technical support via phone, email, and at the customer site.
Proactively recommend service sales strategies based on territory characteristics.
Identify and provide leads to support growth of service contracts
Maintain thorough knowledge of the Teleflex Interventional services offering and the competition.
Manage and maintain expenses efficiently to designated budgets.
Manage consignment inventory for batch control, accuracy, and efficiency
Ensure all training, certifications, and licensing requirements are met.
Provide voice of customer feedback to the sales, service, and marketing team.
Perform related duties and special projects as assigned.
Lead BioMed Technical Training Courses.
Manage third party agents that provide customer support within your territory to ensure customer commitment and satisfaction
Maintain open communication with Sales and Clinical representatives within your territory
Ensure full compliance with all Teleflex processes, policies and guidelines
Ensure customer engagement via the Field Service customer survey
Ensure timely communication and collaboration with customers based on their service needs
Key Relationships / Interfaces
Regional Sales Managers
Territory Sales Managers
Field Service Representatives
SBU Service Personnel
SBU Product and Marketing Managers
Finance
Operations
Education / Experience Requirements
5 years of technical service experience in a hospital or clinical setting.
Experience with balloon pumps preferred.
Experience selling biomed service contracts preferred.
Associate degree in a related technical field or Advanced Certification License in a related field or 5 years of relevant clinical service experience.
Basic understanding of electrical and mechanical systems in medical devices
Specialized Skills / Other Requirements
Exceptional technical acumen.
Strong self‑motivated, customer focused attitude.
Strong verbal, written communication skills.
Exceptional organizational and time management skills.
Ability to work within the constraints of a regulated industry.
Understanding of overall healthcare environment/landscape.
Strong computer skills, especially MS Excel, Word, and PPT.
Able to work on call shifts to support customers.
TRAVEL REQUIRED: 75% regional travel
#LI-AD1
At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.
Teleflex Incorporated is an equal opportunity employer. Applicants will be considered without regard to age, race, religion, color, national origin, ancestry, sexual orientation, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.
Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.
© 2025 Teleflex Incorporated. All rights reserved.
#J-18808-Ljbffr
Date:
Oct 14, 2025
Location:
Dallas, TX, US
Company:
Teleflex
Expected Travel
: More than 50%
Requisition ID
:12865
Interventional As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world‑class products can shape the future direction of healthcare.
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit
teleflex.com
.
Position Summary Responsible for onsite field service and support for Teleflex cardiac customers in hospitals and other facilities across North America. This representative will partner with regional and territory sales managers, clinical specialists, and service personnel in a designated territory. Incentive compensation is offered based on the number of installations, biomed training, demand services, and contractual sales in the region.
Open to candidates based in Dallas or Houston, TX
Principal Responsibilities
Responsible for the sale of biomed training, demand services, and contractual sales in the region.
Execute clinical engineering services (installations, service and repair) in a territory comprised primarily of existing customers.
Document field service work, customer contact data, call data, and other service data for customers on to field service forms, computer databases, and Field Service management system.
Ability to interact professionally with incoming requests from cross‑functional team members and various hospital personnel requiring immediate technical support.
Provide customer technical support via phone, email, and at the customer site.
Proactively recommend service sales strategies based on territory characteristics.
Identify and provide leads to support growth of service contracts
Maintain thorough knowledge of the Teleflex Interventional services offering and the competition.
Manage and maintain expenses efficiently to designated budgets.
Manage consignment inventory for batch control, accuracy, and efficiency
Ensure all training, certifications, and licensing requirements are met.
Provide voice of customer feedback to the sales, service, and marketing team.
Perform related duties and special projects as assigned.
Lead BioMed Technical Training Courses.
Manage third party agents that provide customer support within your territory to ensure customer commitment and satisfaction
Maintain open communication with Sales and Clinical representatives within your territory
Ensure full compliance with all Teleflex processes, policies and guidelines
Ensure customer engagement via the Field Service customer survey
Ensure timely communication and collaboration with customers based on their service needs
Key Relationships / Interfaces
Regional Sales Managers
Territory Sales Managers
Field Service Representatives
SBU Service Personnel
SBU Product and Marketing Managers
Finance
Operations
Education / Experience Requirements
5 years of technical service experience in a hospital or clinical setting.
Experience with balloon pumps preferred.
Experience selling biomed service contracts preferred.
Associate degree in a related technical field or Advanced Certification License in a related field or 5 years of relevant clinical service experience.
Basic understanding of electrical and mechanical systems in medical devices
Specialized Skills / Other Requirements
Exceptional technical acumen.
Strong self‑motivated, customer focused attitude.
Strong verbal, written communication skills.
Exceptional organizational and time management skills.
Ability to work within the constraints of a regulated industry.
Understanding of overall healthcare environment/landscape.
Strong computer skills, especially MS Excel, Word, and PPT.
Able to work on call shifts to support customers.
TRAVEL REQUIRED: 75% regional travel
#LI-AD1
At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.
Teleflex Incorporated is an equal opportunity employer. Applicants will be considered without regard to age, race, religion, color, national origin, ancestry, sexual orientation, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.
Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.
© 2025 Teleflex Incorporated. All rights reserved.
#J-18808-Ljbffr