Sun Chemical
Apply for the
Ink Technical Service Rep II
role at
Sun Chemical . The role focuses on technical service activities to support customers of intermediate to higher complexity, growing profitable business for Sun Chemical.
Base Pay Range $80,000.00/yr - $95,000.00/yr
New hires are placed within this range based on skills and experience.
Benefits
Short‑Term Incentive Compensation
Company vehicle
Vacation, paid company holidays, paid personal/sick days
401(k) retirement plan with employer contributions
Medical, prescription drug, vision, dental care; basic and optional term life insurance; voluntary accidental death and dismemberment coverage; dependent term life insurance; disability coverage
All benefits are subject to applicable plan terms.
Location & Travel Work at customer sites in NY, PA, NJ, and CT.
Travel requirement: 70%, including some overnight stays.
Technical Service Area Responsible for identifying technical needs of assigned customers, overseeing laboratory and manufacturing activities, providing market intelligence on customer needs and competition.
ESSENTIAL JOB FUNCTIONS
Conducts technical service activities to support customers of intermediate to higher complexity, to grow profitable business for Sun Chemical.
Manages trial activities related to new business opportunities.
Manages transition plan for new business, including coordination with sales and/or supply chain for ramp up of new products, task management related to new equipment installation, advises on temporary shift management for in‑plant personnel, and layout of in‑plant or customer ink production area.
Makes product selection decisions based on end use application.
Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions.
Supports sales team in meetings to discuss complaint and claim details.
Achieves Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management and product specialists, and training with advanced applications personnel.
Identifies areas where Sun can add value to the customer by leveraging new product technology.
Reports all field activity within customer relationship management tool (salesforce.com).
Completes technical call reports and trial reports as needed, including both internal and external documentation.
Submits, and follows up color match requests.
Participates in, or leads, strategic customer’s technical meetings.
Drives action register for execution of planned technical activities.
Leads or participates in process improvement initiatives with customer and Sun personnel.
Incorporates advanced process improvement methodology routinely, such as six sigma, Kepner‑Tregoe, or Gantt chart.
REQUIRED EDUCATION & EXPERIENCE
Technical Degree (BS) or 5‑10 years of industry experience.
Good verbal and written communication, analytical and mathematical skills, and creative problem solving.
Strong knowledge of MS Office and SAP.
Intermediate skill set with Gantt charts.
Manage multiple complex projects at once.
High level of pressroom and printing process knowledge.
PREFERRED EDUCATION & EXPERIENCE
Usage and/or mastery of Kepner‑Tregoe methodologies
3‑5 years of field Customer Technical Service experience
Experience with lithographic printing.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Manufacturing
Industries Chemical Manufacturing
Referrals increase your chances of interviewing at Sun Chemical by 2x.
#J-18808-Ljbffr
Ink Technical Service Rep II
role at
Sun Chemical . The role focuses on technical service activities to support customers of intermediate to higher complexity, growing profitable business for Sun Chemical.
Base Pay Range $80,000.00/yr - $95,000.00/yr
New hires are placed within this range based on skills and experience.
Benefits
Short‑Term Incentive Compensation
Company vehicle
Vacation, paid company holidays, paid personal/sick days
401(k) retirement plan with employer contributions
Medical, prescription drug, vision, dental care; basic and optional term life insurance; voluntary accidental death and dismemberment coverage; dependent term life insurance; disability coverage
All benefits are subject to applicable plan terms.
Location & Travel Work at customer sites in NY, PA, NJ, and CT.
Travel requirement: 70%, including some overnight stays.
Technical Service Area Responsible for identifying technical needs of assigned customers, overseeing laboratory and manufacturing activities, providing market intelligence on customer needs and competition.
ESSENTIAL JOB FUNCTIONS
Conducts technical service activities to support customers of intermediate to higher complexity, to grow profitable business for Sun Chemical.
Manages trial activities related to new business opportunities.
Manages transition plan for new business, including coordination with sales and/or supply chain for ramp up of new products, task management related to new equipment installation, advises on temporary shift management for in‑plant personnel, and layout of in‑plant or customer ink production area.
Makes product selection decisions based on end use application.
Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions.
Supports sales team in meetings to discuss complaint and claim details.
Achieves Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management and product specialists, and training with advanced applications personnel.
Identifies areas where Sun can add value to the customer by leveraging new product technology.
Reports all field activity within customer relationship management tool (salesforce.com).
Completes technical call reports and trial reports as needed, including both internal and external documentation.
Submits, and follows up color match requests.
Participates in, or leads, strategic customer’s technical meetings.
Drives action register for execution of planned technical activities.
Leads or participates in process improvement initiatives with customer and Sun personnel.
Incorporates advanced process improvement methodology routinely, such as six sigma, Kepner‑Tregoe, or Gantt chart.
REQUIRED EDUCATION & EXPERIENCE
Technical Degree (BS) or 5‑10 years of industry experience.
Good verbal and written communication, analytical and mathematical skills, and creative problem solving.
Strong knowledge of MS Office and SAP.
Intermediate skill set with Gantt charts.
Manage multiple complex projects at once.
High level of pressroom and printing process knowledge.
PREFERRED EDUCATION & EXPERIENCE
Usage and/or mastery of Kepner‑Tregoe methodologies
3‑5 years of field Customer Technical Service experience
Experience with lithographic printing.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Manufacturing
Industries Chemical Manufacturing
Referrals increase your chances of interviewing at Sun Chemical by 2x.
#J-18808-Ljbffr