Pearson
Join to apply for the Call Center Assistant role at Pearson
Applications will be accepted through December 26, 2025. This window may be extended depending on the business needs.
Basic Purpose and Objectives Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.
Qualifications
High School Diploma or equivalent required.
Must possess excellent customer service skills.
Call center experience is preferred.
A very friendly and helpful attitude and the ability to manage simultaneous tasks.
Ability to work as a member of a team is required.
Must have excellent oral and written communication skills.
Excellent attendance is required.
Experience working with a PC and a Windows environment is required.
Experience working with a Mac is preferred, but not required.
Responsibilities
Employed shifts covering center hours from 7 am to 11 pm Monday through Friday and from 9 am to 5 pm on Saturday and Sunday.
May be required to work a rotating shift schedule and weekends.
Provide accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, e‑mail or chat.
Diagnose and fully resolve technical issues in a courteous, efficient, and customer-service focused manner via phone, e‑mail or chat using documented solutions.
Call remote employees efficiently, courteously and supportively.
Serve as an escalation point to the appropriate department when needed.
Resolve routine issues independently and notify management of non‑routine issues that require immediate attention.
Maintain complete documentation of issues handled.
Stay current on issues impacting internal customers by continually referring to and utilizing support resources.
Escalate to the on‑call Support Shift Supervisor when a Shift Supervisor isn’t scheduled during off‑peak scoring times.
Perform other related duties as assigned.
Working Conditions Office environment.
Compensation The pay rate for this role is from $17 – $18 per hour. This position is not bonus eligible, and information on benefits offered is available upon request.
Job Information Job:
Evaluation Job Family:
CUSTOMER SERVICE Organization:
Assessment & Qualifications Schedule:
FULL_TIME Workplace Type:
Remote Req ID:
21419
EEO Statement Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you require reasonable accommodations, please email TalentExperienceGlobalTeam@grp.pearson.com.
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Applications will be accepted through December 26, 2025. This window may be extended depending on the business needs.
Basic Purpose and Objectives Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.
Qualifications
High School Diploma or equivalent required.
Must possess excellent customer service skills.
Call center experience is preferred.
A very friendly and helpful attitude and the ability to manage simultaneous tasks.
Ability to work as a member of a team is required.
Must have excellent oral and written communication skills.
Excellent attendance is required.
Experience working with a PC and a Windows environment is required.
Experience working with a Mac is preferred, but not required.
Responsibilities
Employed shifts covering center hours from 7 am to 11 pm Monday through Friday and from 9 am to 5 pm on Saturday and Sunday.
May be required to work a rotating shift schedule and weekends.
Provide accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, e‑mail or chat.
Diagnose and fully resolve technical issues in a courteous, efficient, and customer-service focused manner via phone, e‑mail or chat using documented solutions.
Call remote employees efficiently, courteously and supportively.
Serve as an escalation point to the appropriate department when needed.
Resolve routine issues independently and notify management of non‑routine issues that require immediate attention.
Maintain complete documentation of issues handled.
Stay current on issues impacting internal customers by continually referring to and utilizing support resources.
Escalate to the on‑call Support Shift Supervisor when a Shift Supervisor isn’t scheduled during off‑peak scoring times.
Perform other related duties as assigned.
Working Conditions Office environment.
Compensation The pay rate for this role is from $17 – $18 per hour. This position is not bonus eligible, and information on benefits offered is available upon request.
Job Information Job:
Evaluation Job Family:
CUSTOMER SERVICE Organization:
Assessment & Qualifications Schedule:
FULL_TIME Workplace Type:
Remote Req ID:
21419
EEO Statement Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you require reasonable accommodations, please email TalentExperienceGlobalTeam@grp.pearson.com.
#J-18808-Ljbffr