Pioneer Square Labs
Growth Marketer – Pioneer Square Labs
We’re seeking a hands‑on GTM & Customer Success Lead to bridge the gap between technical operations and customer experience at Picco, an AI growth platform building the first AI System of Action for Growth.
As part of the founding team, you will work closely with the Head of Growth to build scalable campaign systems, onboard early customers, and ensure adoption and expansion. This hybrid role requires 3 days per week in the Pioneer Square office in Seattle.
Responsibilities
Set up and run marketing systems and campaigns.
Configure and manage outbound email and marketing systems (Picco, Smartlead, HubSpot, etc.).
Build, test, and optimize outbound email campaigns with personalization and segmentation.
Manage integrations between CRM, analytics, and campaign systems.
Set up dashboards and reporting workflows to track funnel metrics and performance.
Support A/B testing, domain warm‑up, and deliverability monitoring.
Onboard new customers through live walkthroughs and onboarding sessions.
Run demos for prospective customers, gathering real‑time feedback and insights.
Serve as the voice of the customer to inform product roadmap, UX, and feature prioritization.
Monitor account health, identify upsell opportunities, and drive customer renewals and expansions.
Troubleshoot early customer issues and escale bugs to the product team.
Contribute to customer documentation, playbooks, and training materials.
Partner closely with the Head of Growth to align on GTM priorities.
Collaborate with Product and Engineering on feedback loops and new feature validation.
Work with Marketing on success stories, testimonials, and case studies.
Qualifications
Bachelor’s degree in Business, Marketing, or Computer Science.
Strong technical aptitude if your background is in Marketing or Business.
3+ years of experience in GTM Engineering/Ops, Marketing Tech, or Customer Success roles.
Hands‑on experience with outbound tools (HubSpot, Apollo, Instantly, Clay, etc.).
Examples of customer‑facing working experience.
Bonuses
Basic scripting or workflow automation knowledge (Zapier, Make, Python, etc.).
Experience at an early‑stage SaaS or B2B platform.
Familiarity with AI/LLM‑based tools or growth automation systems.
Experience with Advertising, PR, and Social Media Marketing.
Prior experience interfacing between Sales, Marketing, and Product.
Seniority level: Mid‑Senior; Employment type: Full‑time; Job function: Marketing; Industries: Software Development.
#J-18808-Ljbffr
As part of the founding team, you will work closely with the Head of Growth to build scalable campaign systems, onboard early customers, and ensure adoption and expansion. This hybrid role requires 3 days per week in the Pioneer Square office in Seattle.
Responsibilities
Set up and run marketing systems and campaigns.
Configure and manage outbound email and marketing systems (Picco, Smartlead, HubSpot, etc.).
Build, test, and optimize outbound email campaigns with personalization and segmentation.
Manage integrations between CRM, analytics, and campaign systems.
Set up dashboards and reporting workflows to track funnel metrics and performance.
Support A/B testing, domain warm‑up, and deliverability monitoring.
Onboard new customers through live walkthroughs and onboarding sessions.
Run demos for prospective customers, gathering real‑time feedback and insights.
Serve as the voice of the customer to inform product roadmap, UX, and feature prioritization.
Monitor account health, identify upsell opportunities, and drive customer renewals and expansions.
Troubleshoot early customer issues and escale bugs to the product team.
Contribute to customer documentation, playbooks, and training materials.
Partner closely with the Head of Growth to align on GTM priorities.
Collaborate with Product and Engineering on feedback loops and new feature validation.
Work with Marketing on success stories, testimonials, and case studies.
Qualifications
Bachelor’s degree in Business, Marketing, or Computer Science.
Strong technical aptitude if your background is in Marketing or Business.
3+ years of experience in GTM Engineering/Ops, Marketing Tech, or Customer Success roles.
Hands‑on experience with outbound tools (HubSpot, Apollo, Instantly, Clay, etc.).
Examples of customer‑facing working experience.
Bonuses
Basic scripting or workflow automation knowledge (Zapier, Make, Python, etc.).
Experience at an early‑stage SaaS or B2B platform.
Familiarity with AI/LLM‑based tools or growth automation systems.
Experience with Advertising, PR, and Social Media Marketing.
Prior experience interfacing between Sales, Marketing, and Product.
Seniority level: Mid‑Senior; Employment type: Full‑time; Job function: Marketing; Industries: Software Development.
#J-18808-Ljbffr