Postman
Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API‑first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore—where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.
We’re building out the Customer Success Engineering team at Postman, and we need business‑minded engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the “How” of technical solutioning. This is a consultative role that requires both depth and versatility. This is no support role; you’ll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base.
As a CSE, you consult on the technical implementation path. When a customer needs to get from point A to point B, you figure out how to make it happen—whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn’t quite fit. A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers. We don’t believe in reinventing the wheel each time.
What You’ll Do
Value Acceleration at Scale:
Unblock customers facing everything from basic setup issues to complex architectural challenges. Identify patterns and build solutions that prevent problems from recurring, solving for hundreds when you solve for one. Technical Discovery and Solutioning:
Partner with CSMs to understand business objectives, translate them into technical reality, and design implementation paths that actually work in production. No theoretical solutions—only battle‑tested, deployable outcomes. Collateral and Enablement:
Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale the best practices across customers. Product Feedback Loop:
Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions. Adaptive Problem Solving:
When out‑of‑box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers. About You
You should have 6‑8+ years in a technical customer‑facing role and a portfolio of “built things.” Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager… the title doesn’t matter as much as the hands‑on technical work that solves real problems for customers. You should have: Strong foundation in Computer Science or Engineering (degree or equivalent real‑world experience) Deep understanding of APIs, developer workflows, and modern DevOps practices Proven ability to scope ambiguous problems and deliver working solutions quickly Experience building technical collateral that scales—scripts, templates, automation tools Comfort engaging both individual developers and enterprise architects You should be comfortable in Postman and familiar with the broader developer toolchain—GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do it in planning meetings. What Else?
In addition to Postman’s pay‑on‑performance philosophy and a flexible schedule, we offer a comprehensive set of benefits—including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Our wellness programs help you stay in the best of your physical and mental health, and our donation‑matching program supports the causes you care about. We’re building a long‑term company with an inclusive culture where everyone can be the best version of themselves. We embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3 days a week. Our Values
We create with the same curiosity that we see in our users. We value transparency and honest communication about successes and failures. We focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally and can contribute as part of our final product. We are dedicated to delivering the best products we can. Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes or CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman.
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Value Acceleration at Scale:
Unblock customers facing everything from basic setup issues to complex architectural challenges. Identify patterns and build solutions that prevent problems from recurring, solving for hundreds when you solve for one. Technical Discovery and Solutioning:
Partner with CSMs to understand business objectives, translate them into technical reality, and design implementation paths that actually work in production. No theoretical solutions—only battle‑tested, deployable outcomes. Collateral and Enablement:
Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale the best practices across customers. Product Feedback Loop:
Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions. Adaptive Problem Solving:
When out‑of‑box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers. About You
You should have 6‑8+ years in a technical customer‑facing role and a portfolio of “built things.” Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager… the title doesn’t matter as much as the hands‑on technical work that solves real problems for customers. You should have: Strong foundation in Computer Science or Engineering (degree or equivalent real‑world experience) Deep understanding of APIs, developer workflows, and modern DevOps practices Proven ability to scope ambiguous problems and deliver working solutions quickly Experience building technical collateral that scales—scripts, templates, automation tools Comfort engaging both individual developers and enterprise architects You should be comfortable in Postman and familiar with the broader developer toolchain—GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do it in planning meetings. What Else?
In addition to Postman’s pay‑on‑performance philosophy and a flexible schedule, we offer a comprehensive set of benefits—including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Our wellness programs help you stay in the best of your physical and mental health, and our donation‑matching program supports the causes you care about. We’re building a long‑term company with an inclusive culture where everyone can be the best version of themselves. We embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3 days a week. Our Values
We create with the same curiosity that we see in our users. We value transparency and honest communication about successes and failures. We focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally and can contribute as part of our final product. We are dedicated to delivering the best products we can. Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes or CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman.
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