DYOPATH
Join to apply for the
Service Desk Level 1 Analyst
role at
DYOPATH
Are you passionate about solving technical problems and helping others stay connected and productive? DYOPATH is seeking a
Desktop Support Analyst I
to provide on‑site support for desktop and laptop systems, troubleshoot technical issues, and serve as the first line of support for end users. This is a hands‑on role where your problem‑solving skills and technical expertise will make a daily impact.
As a valued member of our team, you will maintain and support hardware and software systems across client endpoints, troubleshoot desktop issues, resolve account access problems, and assist with company software.
Why Choose DYOPATH? DYOPATH embodies our core philosophy of
L.O.V.E.
– Living Our Values Every Day. You’ll work in an environment that prioritizes collaboration, innovation, and personal development. As an award‑winning IT service provider, we partner with clients to drive real success and offer support and opportunities for your growth.
Position Details
Location: Remote
Schedule: 3:30 PM – 12:00 AM Monday through Friday
Pay: $20.40 /hour
Benefits: DYOPATH offers a comprehensive benefits package designed to support your well‑being.
Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off
Paid Holidays
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Pet Insurance (because pets are family too!)
And more! Explore our full benefits at https://www.dyopath.com/careers
Key Responsibilities
Troubleshoot and resolve hardware/software issues for PCs, laptops, printers, and peripherals
Provide technical support via in‑person, phone, and chat
Install, deploy, and maintain hardware and software systems
Track and resolve incidents using ticketing tools within SLA timelines
Order hardware parts and coordinate repairs
Maintain documentation and update knowledge base articles
Apply system updates (Microsoft patches, antivirus, application updates)
Image and configure operating systems
Perform other duties as assigned
Qualifications
Bachelor’s degree in Computer Science, IT, or related field, or 4+ years of equivalent experience
A+ Certification (current or in progress)Prior experience in a Desktop Support role preferred
Intermediate-level knowledge in hardware and software troubleshooting
Experience with Microsoft 365
Strong written and verbal communication skills
Sound judgment in providing technical support and resolving issues
Detail‑oriented, customer‑focused, and team‑oriented
Strong organizational and time‑management skills
Ready to Join the DYOPATH Team? Apply now and help shape the future of IT services with DYOPATH!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at https://www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Service Desk Level 1 Analyst
role at
DYOPATH
Are you passionate about solving technical problems and helping others stay connected and productive? DYOPATH is seeking a
Desktop Support Analyst I
to provide on‑site support for desktop and laptop systems, troubleshoot technical issues, and serve as the first line of support for end users. This is a hands‑on role where your problem‑solving skills and technical expertise will make a daily impact.
As a valued member of our team, you will maintain and support hardware and software systems across client endpoints, troubleshoot desktop issues, resolve account access problems, and assist with company software.
Why Choose DYOPATH? DYOPATH embodies our core philosophy of
L.O.V.E.
– Living Our Values Every Day. You’ll work in an environment that prioritizes collaboration, innovation, and personal development. As an award‑winning IT service provider, we partner with clients to drive real success and offer support and opportunities for your growth.
Position Details
Location: Remote
Schedule: 3:30 PM – 12:00 AM Monday through Friday
Pay: $20.40 /hour
Benefits: DYOPATH offers a comprehensive benefits package designed to support your well‑being.
Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off
Paid Holidays
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Pet Insurance (because pets are family too!)
And more! Explore our full benefits at https://www.dyopath.com/careers
Key Responsibilities
Troubleshoot and resolve hardware/software issues for PCs, laptops, printers, and peripherals
Provide technical support via in‑person, phone, and chat
Install, deploy, and maintain hardware and software systems
Track and resolve incidents using ticketing tools within SLA timelines
Order hardware parts and coordinate repairs
Maintain documentation and update knowledge base articles
Apply system updates (Microsoft patches, antivirus, application updates)
Image and configure operating systems
Perform other duties as assigned
Qualifications
Bachelor’s degree in Computer Science, IT, or related field, or 4+ years of equivalent experience
A+ Certification (current or in progress)Prior experience in a Desktop Support role preferred
Intermediate-level knowledge in hardware and software troubleshooting
Experience with Microsoft 365
Strong written and verbal communication skills
Sound judgment in providing technical support and resolving issues
Detail‑oriented, customer‑focused, and team‑oriented
Strong organizational and time‑management skills
Ready to Join the DYOPATH Team? Apply now and help shape the future of IT services with DYOPATH!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at https://www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr