T-Mobile
Mobile Associate, Store-in-Store, Bilingual Spanish Preferred - Retail Sales
T-Mobile, Potsdam, New York, United States
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes; maintain knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to be customer-ready at all times. Partner with nearby stores to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. This includes carrying keys to kiosk cabinets, locking/securing kiosks and assets, and reporting lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Exceed customer expectations and provide exceptional service. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Possess the ability to perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals (Required).
Team Building: Willingness to work with peers and store leaders, learn and share best practices, and serve customers (Required).
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $21.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits and Additional Information At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance and coaching, disability coverage, voluntary life and other voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. To learn about T-Mobile’s benefits, check out
"www.t-mobilebenefits.com".
Growth and Equality Never stop growing! T-Mobile supports career growth and prides itself on an inclusive culture. T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to protected characteristics. For accommodation inquiries during application or interview, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes; maintain knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to be customer-ready at all times. Partner with nearby stores to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. This includes carrying keys to kiosk cabinets, locking/securing kiosks and assets, and reporting lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Exceed customer expectations and provide exceptional service. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Possess the ability to perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals (Required).
Team Building: Willingness to work with peers and store leaders, learn and share best practices, and serve customers (Required).
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $21.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits and Additional Information At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance and coaching, disability coverage, voluntary life and other voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. To learn about T-Mobile’s benefits, check out
"www.t-mobilebenefits.com".
Growth and Equality Never stop growing! T-Mobile supports career growth and prides itself on an inclusive culture. T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to protected characteristics. For accommodation inquiries during application or interview, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
#J-18808-Ljbffr