Alexandra Lozano Immigration Law PLLC
Client Service Specialist- (Bilingual English/Spanish)
Alexandra Lozano Immigration Law PLLC, Commerce, California, United States
Overview
United States – Commerce, CA
Overview The Concierge Intake Specialist plays a vital role in the onboarding of potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding relief options. The Concierge Intake Specialist ensures a smooth and efficient client onboarding experience and supports day-to-day office operations to maintain a welcoming environment.
Responsibilities
Meet with potential clients to communicate the firm\'s value proposition, services, and benefits.
Build and maintain strong relationships with potential clients through exceptional customer service and empathy.
Review information provided by potential clients.
Sign up new clients, address concerns, and highlight the benefits of working with the firm.
Collaborate with attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients into the case process.
Provide accurate information about the client and their case to facilitate efficient case management.
Maintain detailed records of client interactions in the firm\'s CRM system.
Provide regular updates to management and ensure proper use of systems for accurate reporting.
Greet clients, answer calls, and perform front desk duties as needed.
Support clients by collecting and processing documents, serving as a liaison between clients and the legal team.
Oversee office tasks to maintain smooth daily operations.
Perform additional tasks as directed by management.
Qualifications
Bachelor’s Degree required.
Fully bilingual - Spanish & English.
At least 2 years of professional experience, preferably in an immigration law setting.
Strong persuasive communication and enjoyment of direct client interaction.
Knowledge of immigration laws, regulations, and processes.
Excellent interpersonal skills to establish trust and credibility.
Ability to work independently and be a self-starter.
Outstanding verbal and written communication skills.
Results-oriented with a drive to meet or exceed targets.
Familiarity with CRM systems and activity tracking.
Experience in client-facing roles, preferably in a legal or immigration setting.
Strong organizational and multitasking abilities in a fast-paced environment.
Salary Range:
$20 - $25 per hour.
We are excited about the possibility of you joining our team. Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC.
How to Apply Interested in building your career at Alexandra Lozano Immigration Law PLLC? We welcome you to apply and may send future opportunities via email.
Application materials may include PDFs or documents in common formats (pdf, doc, docx, txt, rtf).
EEO Notice
We are an equal opportunity employer. We do not discriminate on the basis of protected status. All applicants will be evaluated based on qualifications, merit, and business needs.
#J-18808-Ljbffr
Overview The Concierge Intake Specialist plays a vital role in the onboarding of potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding relief options. The Concierge Intake Specialist ensures a smooth and efficient client onboarding experience and supports day-to-day office operations to maintain a welcoming environment.
Responsibilities
Meet with potential clients to communicate the firm\'s value proposition, services, and benefits.
Build and maintain strong relationships with potential clients through exceptional customer service and empathy.
Review information provided by potential clients.
Sign up new clients, address concerns, and highlight the benefits of working with the firm.
Collaborate with attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients into the case process.
Provide accurate information about the client and their case to facilitate efficient case management.
Maintain detailed records of client interactions in the firm\'s CRM system.
Provide regular updates to management and ensure proper use of systems for accurate reporting.
Greet clients, answer calls, and perform front desk duties as needed.
Support clients by collecting and processing documents, serving as a liaison between clients and the legal team.
Oversee office tasks to maintain smooth daily operations.
Perform additional tasks as directed by management.
Qualifications
Bachelor’s Degree required.
Fully bilingual - Spanish & English.
At least 2 years of professional experience, preferably in an immigration law setting.
Strong persuasive communication and enjoyment of direct client interaction.
Knowledge of immigration laws, regulations, and processes.
Excellent interpersonal skills to establish trust and credibility.
Ability to work independently and be a self-starter.
Outstanding verbal and written communication skills.
Results-oriented with a drive to meet or exceed targets.
Familiarity with CRM systems and activity tracking.
Experience in client-facing roles, preferably in a legal or immigration setting.
Strong organizational and multitasking abilities in a fast-paced environment.
Salary Range:
$20 - $25 per hour.
We are excited about the possibility of you joining our team. Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC.
How to Apply Interested in building your career at Alexandra Lozano Immigration Law PLLC? We welcome you to apply and may send future opportunities via email.
Application materials may include PDFs or documents in common formats (pdf, doc, docx, txt, rtf).
EEO Notice
We are an equal opportunity employer. We do not discriminate on the basis of protected status. All applicants will be evaluated based on qualifications, merit, and business needs.
#J-18808-Ljbffr