The Cincinnati Insurance Companies
Claims - Express Claims Specialist I (HQ Based)
The Cincinnati Insurance Companies, Fairfield, Ohio, United States, 45014
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, and caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person ®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Hybrid work options are available in select departments at our Headquarters located in Fairfield, Ohio. Eligibility may vary based on your role, responsibilities, and departmental policies.
Start your journey with us The Express Claims department is seeking a qualified candidate to fill the new role of Express Claims Specialist I. This HQ-based role will work within the Express Claims Center and will primarily handle first‑party auto exposures eventually including total loss settlement and first‑party injury exposures with no dollar authority limit. Over time, this will also be expanded to include other business lines and coverages. This individual will handle most, if not all, assigned claims to conclusion.
The selected candidate will be provided enhanced training on all aspects of claims handling including recorded statements, comprehensive claims handling investigations, total loss settlement and working with other departments like SIU, HQ Claims casualty, property or private client and other resource groups.
Under CIC’s current staffing guidelines, this position will be based in the HQ (Cincinnati) area. This is a non‑exempt (hourly) role with promotional opportunities. The position does qualify for CIC’s current hybrid work environment. Contact AVP‑Express Claims Manager Andrew Holland if you have questions.
Salary Range The pay range for this position is $25.00 - $31.25 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.
Be Ready To
Directly handle assigned first‑party auto claims with no dollar authority limit
Complete thorough, detailed claim investigations including injury recorded statements when warranted, partnership with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private data
Analyze auto coverage forms including specialized personal and commercial auto forms, complete complex coverage letters including reservation of rights or claim declination or position letters
Comprehensive analysis of complicated auto estimates, routine negotiations with body shops and service providers regarding labor rates and work product
Work with the casualty claims group regarding handling files excess of $100,000
Place high emphasis on over‑the‑phone customer service to meet customer needs
Monitor and support exceptional claim service to ensure high customer satisfaction
Be Equipped With
Prior experience as a high‑performing claims adjuster or with meaningful prior insurance experience
Associates with prior leadership (people management or technical work) experience outside of CIC will also be considered
Prior claims‑handling experience preferred but not required for the right candidate
The ability to work independently, strong critical thinking skills and the ability to make informed decisions
A bias towards action, a proactive mindset and someone who can take ownership of a file from start to finish
Exceptional communication and customer service skills and a desire to serve the customer’s needs
Quality written communication skills and ability, and a desire to learn how to author complicated business and coverage letters
Desire to learn much and learn quickly as the role grows in complexity over time
You’ve Earned
Bachelor’s degree strongly preferred – will consider applicants with substantial leadership or claims‑handing experience in lieu of a degree
Pursuit of AINS or AIC designation exam study or completion of either. The selected candidate will be expected to complete AIC coursework within two‑years of hire date
Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy Benefits And Amenities Your commitment to providing strong service, sharing best practices, and creating solutions that impact lives is appreciated. To increase the well‑being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Embrace a diverse team As a relationship‑based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status, religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.
US‑OH‑Fairfield
#J-18808-Ljbffr
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Hybrid work options are available in select departments at our Headquarters located in Fairfield, Ohio. Eligibility may vary based on your role, responsibilities, and departmental policies.
Start your journey with us The Express Claims department is seeking a qualified candidate to fill the new role of Express Claims Specialist I. This HQ-based role will work within the Express Claims Center and will primarily handle first‑party auto exposures eventually including total loss settlement and first‑party injury exposures with no dollar authority limit. Over time, this will also be expanded to include other business lines and coverages. This individual will handle most, if not all, assigned claims to conclusion.
The selected candidate will be provided enhanced training on all aspects of claims handling including recorded statements, comprehensive claims handling investigations, total loss settlement and working with other departments like SIU, HQ Claims casualty, property or private client and other resource groups.
Under CIC’s current staffing guidelines, this position will be based in the HQ (Cincinnati) area. This is a non‑exempt (hourly) role with promotional opportunities. The position does qualify for CIC’s current hybrid work environment. Contact AVP‑Express Claims Manager Andrew Holland if you have questions.
Salary Range The pay range for this position is $25.00 - $31.25 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.
Be Ready To
Directly handle assigned first‑party auto claims with no dollar authority limit
Complete thorough, detailed claim investigations including injury recorded statements when warranted, partnership with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private data
Analyze auto coverage forms including specialized personal and commercial auto forms, complete complex coverage letters including reservation of rights or claim declination or position letters
Comprehensive analysis of complicated auto estimates, routine negotiations with body shops and service providers regarding labor rates and work product
Work with the casualty claims group regarding handling files excess of $100,000
Place high emphasis on over‑the‑phone customer service to meet customer needs
Monitor and support exceptional claim service to ensure high customer satisfaction
Be Equipped With
Prior experience as a high‑performing claims adjuster or with meaningful prior insurance experience
Associates with prior leadership (people management or technical work) experience outside of CIC will also be considered
Prior claims‑handling experience preferred but not required for the right candidate
The ability to work independently, strong critical thinking skills and the ability to make informed decisions
A bias towards action, a proactive mindset and someone who can take ownership of a file from start to finish
Exceptional communication and customer service skills and a desire to serve the customer’s needs
Quality written communication skills and ability, and a desire to learn how to author complicated business and coverage letters
Desire to learn much and learn quickly as the role grows in complexity over time
You’ve Earned
Bachelor’s degree strongly preferred – will consider applicants with substantial leadership or claims‑handing experience in lieu of a degree
Pursuit of AINS or AIC designation exam study or completion of either. The selected candidate will be expected to complete AIC coursework within two‑years of hire date
Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy Benefits And Amenities Your commitment to providing strong service, sharing best practices, and creating solutions that impact lives is appreciated. To increase the well‑being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Embrace a diverse team As a relationship‑based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status, religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.
US‑OH‑Fairfield
#J-18808-Ljbffr