Dallas Symphony Orchestra
Guest Services Representative (Part-Time)
Dallas Symphony Orchestra, Dallas, Texas, United States, 75215
Guest Services Representative (Part‑Time)
The Guest Services Representative is a part‑time position that serves as a vital point of contact between the Dallas Symphony Orchestra (DSO) and the public. The role delivers exceptional customer service while handling ticketing‑related tasks. Responsibilities include selling single tickets and season subscriptions, processing ticket exchanges and donations, and responding to patron inquiries via phone, email, and in‑person interactions. The representative also assists with onsite box office operations during concert events, supporting the overall patron experience. The position requires excellent communication skills, attention to detail, and a strong commitment to high‑level service.
Duties
Support initiatives to reach DSO inbound revenue goals (single ticket, subscription, upsell revenue, etc.) while maintaining service levels in the call center.
Take inbound calls, make outbound customer‑service follow‑up calls, and handle first‑level escalations.
Coordinate and resolve major donor ticketing needs promptly.
Provide superior customer service standards at the box office and over the phone.
Follow all box‑office operating policies, procedures, and communication mechanisms.
Accurately process ticket sales, exchanges, and donation transactions at the counter using the Tessitura system.
Process cash, check, and credit‑card payments and assist with daily reconciliation.
Support additional Guest Services duties as needed (displaying signage, distributing will‑call tickets, etc.).
Support Dallas Symphony concerts presented at venues outside the Meyerson Symphony Center.
Ticketing Duties
Processing season tickets
Reprinting tickets
Handling exchanges and donations of tickets
Guiding patrons through transactions and checking balances on accounts
Data entry and processing
Support Guest Services Department
Assist GSC managers with non‑phone tasks
Other duties as assigned by GSC management, GSC director, or VP of Marketing & Guest Services
Requirements
Minimum one year of customer‑service experience
Outstanding verbal communication skills
Availability for daytime business hours, with flexibility for select evenings, weekend concert shifts, and occasional holidays
Preferences
Experience with Tessitura preferred
Previous box‑office or ticketing experience preferred
Equal Opportunity Employer The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Dallas Symphony Orchestra is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and its services, programs, and activities. EOE – Equal Opportunity Employer
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Duties
Support initiatives to reach DSO inbound revenue goals (single ticket, subscription, upsell revenue, etc.) while maintaining service levels in the call center.
Take inbound calls, make outbound customer‑service follow‑up calls, and handle first‑level escalations.
Coordinate and resolve major donor ticketing needs promptly.
Provide superior customer service standards at the box office and over the phone.
Follow all box‑office operating policies, procedures, and communication mechanisms.
Accurately process ticket sales, exchanges, and donation transactions at the counter using the Tessitura system.
Process cash, check, and credit‑card payments and assist with daily reconciliation.
Support additional Guest Services duties as needed (displaying signage, distributing will‑call tickets, etc.).
Support Dallas Symphony concerts presented at venues outside the Meyerson Symphony Center.
Ticketing Duties
Processing season tickets
Reprinting tickets
Handling exchanges and donations of tickets
Guiding patrons through transactions and checking balances on accounts
Data entry and processing
Support Guest Services Department
Assist GSC managers with non‑phone tasks
Other duties as assigned by GSC management, GSC director, or VP of Marketing & Guest Services
Requirements
Minimum one year of customer‑service experience
Outstanding verbal communication skills
Availability for daytime business hours, with flexibility for select evenings, weekend concert shifts, and occasional holidays
Preferences
Experience with Tessitura preferred
Previous box‑office or ticketing experience preferred
Equal Opportunity Employer The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Dallas Symphony Orchestra is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and its services, programs, and activities. EOE – Equal Opportunity Employer
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