First Hospitality
What’s in it for you
Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!
About This Job Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above‑average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.
What You’ll Be Doing
Welcome arriving guests and complete the hotel’s arrival/check‑in experience, ensuring special requests are fulfilled and accurate information is received.
Thank departing guests, verify accurate billing, and encourage return visits.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments verbally or through the hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests’ concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements
Experience & Education
2+ years of customer service experience, preferably in Hospitality or related industry.
High School diploma or equivalency education certificate required.
Communication
Excellent verbal and written communication skills.
Must be able to speak, read, and write in the primary language used in the workplace.
Physical
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday.
Lift, lower, and maneuver up to 30 pounds occasionally.
Ability to work independently during overnight hours.
Equal Opportunity Employer.
Location: Louisville, KY
#J-18808-Ljbffr
Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!
About This Job Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above‑average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.
What You’ll Be Doing
Welcome arriving guests and complete the hotel’s arrival/check‑in experience, ensuring special requests are fulfilled and accurate information is received.
Thank departing guests, verify accurate billing, and encourage return visits.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments verbally or through the hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests’ concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements
Experience & Education
2+ years of customer service experience, preferably in Hospitality or related industry.
High School diploma or equivalency education certificate required.
Communication
Excellent verbal and written communication skills.
Must be able to speak, read, and write in the primary language used in the workplace.
Physical
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday.
Lift, lower, and maneuver up to 30 pounds occasionally.
Ability to work independently during overnight hours.
Equal Opportunity Employer.
Location: Louisville, KY
#J-18808-Ljbffr