Republic Services
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Position Summary The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role involves making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers and increasing penetration in the existing customer base by selling the full suite of Republic Services products.
Principal Responsibilities
Effectively maintains and retains existing customers by proactively reaching out on a daily basis.
Develops and maintains thorough knowledge of the company’s services, lines of business, pricing structures, and offers additional services as appropriate.
Performs contractual re‑signs to extend relationships and increase profitability where appropriate.
Responds to all cancellation requests in alignment with the established escalation policy.
Proactively communicates with customers to support company pricing initiatives.
Utilizes Salesforce daily, schedules and documents all activities such as calls, meetings, and proposals.
Captures customer emails, minimizes rate restrictions, and manages customer credits.
Increases customer penetration by selling the full suite of Republic Services products.
Regularly meets with Sales Manager to review weekly retention and relationship activities, progress versus goals, and key customer status.
Performs other job‑related duties as assigned.
Preferred Qualifications
Waste or transportation industry experience.
Minimum Qualifications
High school diploma or G.E.D. (Required)
0 – 2 years of customer service experience. (Required)
Rewarding Compensation And Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short‑ and long‑term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
About The Company Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry‑leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Our Company Values Guide Our Daily Actions
Safe: We protect the livelihoods of our colleagues and communities.
Committed to Serve: We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible: We take action to improve our environment.
Driven: We deliver results in the right way.
Human‑Centered: We respect the dignity and unique potential of every person.
Strategy Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth: recycling and waste, environmental solutions, and sustainability innovation.
Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick‑ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling, and cross‑sell new products and services to better meet customer needs.
Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and geographic footprint, with strong growth opportunities for PFAS remediation and increased customer demand.
Sustainability Innovation Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. We are building a network of polymer centers and blue polymer facilities across North America, while advancing decarbonization at our landfills.
Recent Recognition
Barron’s 100 Most Sustainable Companies
CDP Discloser
Dow Jones Sustainability Indices
Ethisphere’s World’s Most Ethical Companies
Fortune World’s Most Admired Companies
Great Place to Work
Sustainability Yearbook S&P Global
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Management
Referrals increase your chances of interviewing at Republic Services by 2x
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Get AI-powered advice on this job and more exclusive features.
Position Summary The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role involves making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers and increasing penetration in the existing customer base by selling the full suite of Republic Services products.
Principal Responsibilities
Effectively maintains and retains existing customers by proactively reaching out on a daily basis.
Develops and maintains thorough knowledge of the company’s services, lines of business, pricing structures, and offers additional services as appropriate.
Performs contractual re‑signs to extend relationships and increase profitability where appropriate.
Responds to all cancellation requests in alignment with the established escalation policy.
Proactively communicates with customers to support company pricing initiatives.
Utilizes Salesforce daily, schedules and documents all activities such as calls, meetings, and proposals.
Captures customer emails, minimizes rate restrictions, and manages customer credits.
Increases customer penetration by selling the full suite of Republic Services products.
Regularly meets with Sales Manager to review weekly retention and relationship activities, progress versus goals, and key customer status.
Performs other job‑related duties as assigned.
Preferred Qualifications
Waste or transportation industry experience.
Minimum Qualifications
High school diploma or G.E.D. (Required)
0 – 2 years of customer service experience. (Required)
Rewarding Compensation And Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short‑ and long‑term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
About The Company Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry‑leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Our Company Values Guide Our Daily Actions
Safe: We protect the livelihoods of our colleagues and communities.
Committed to Serve: We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible: We take action to improve our environment.
Driven: We deliver results in the right way.
Human‑Centered: We respect the dignity and unique potential of every person.
Strategy Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth: recycling and waste, environmental solutions, and sustainability innovation.
Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick‑ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling, and cross‑sell new products and services to better meet customer needs.
Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and geographic footprint, with strong growth opportunities for PFAS remediation and increased customer demand.
Sustainability Innovation Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. We are building a network of polymer centers and blue polymer facilities across North America, while advancing decarbonization at our landfills.
Recent Recognition
Barron’s 100 Most Sustainable Companies
CDP Discloser
Dow Jones Sustainability Indices
Ethisphere’s World’s Most Ethical Companies
Fortune World’s Most Admired Companies
Great Place to Work
Sustainability Yearbook S&P Global
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Management
Referrals increase your chances of interviewing at Republic Services by 2x
Get notified about new Associate Account Manager jobs in
Livonia, MI .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr