Quarterhill
Overview
This position is based in our Austin, Texas office.
The IT Manager leads Quarterhill's IT team, overseeing the daily operations and long-term direction of the department. This hands-on leadership role ensures reliable, secure, and efficient delivery of all hardware, software, and network systems supporting our employees.
As a working manager with a small team (approximately five direct reports), the IT Manager combines technical expertise with leadership capability - providing hands-on support, guiding projects, and aligning IT initiatives with business goals. This role is accountable for the performance, security, and integrity of the company's technology infrastructure while maintaining compliance with internal policies and external standards.
Responsibilities
IT Operations and Support
Manage and prioritize day-to-day IT operations, ensuring timely resolution of technical issues. Provide hands-on technical support for hardware, software, and network challenges. Oversee IT asset inventory, lifecycle management, and hardware/software procurement. Drive process improvements to increase uptime, responsiveness, and employee satisfaction. Team Leadership and Development
Lead, mentor, and develop a team of IT professionals, fostering accountability and growth. Balance hands-on work with leadership responsibilities; model service excellence and problem-solving. Conduct performance evaluations, set goals, and promote continuous learning within the team. IT Security and Compliance
Collaborate with the Security Manager to implement and monitor cybersecurity controls. Ensure familiarity with industry security frameworks such as
SOC, PCI-DSS, and ISO 27001
- able to discuss principles and apply them in context. Conduct regular audits to identify and address vulnerabilities. Identify and report unauthorized or unmanaged ("Shadow IT") systems. Project Management and IT Strategy
Lead the planning and execution of IT projects on time and within budget. Partner with business leaders to understand technology needs and recommend scalable solutions. Contribute to the development and tracking of IT budgets; identify cost-saving opportunities and reduce waste. Support long-term IT strategy and digital transformation goals. Other duties as required.
Qualifications
Education :
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience :
57+ years of progressive IT experience in IT support and management, with at least 2 years in a supervisory or management role. Experience with IT infrastructure, user support, and project delivery in a business environment. Technical Skills :
Strong understanding of networks, servers, and IT hardware. Familiarity with cloud platforms (Azure, AWS, or Google Cloud). Knowledge of IT security principles, endpoint protection, and vulnerability management. Experience with security compliance standards (SOC, PCI-DSS, ISO27001 ). Business awareness - understands budgets, cost control, and how IT decisions impact the bottom line. Certifications :
ITIL, CompTIA Network+/Security+, Cisco CCNA, Microsoft Certified, or other equivalent certifications. Preferred Qualifications:
Knowledge of enterprise resource planning (ERP) systems and business applications. Familiarity with virtualization tools and technologies (e.g., VMware, Hyper-V). Behavioral Skill Sets:
Communication a. Ability to communicate technical information to non-technical stakeholders effectively. b. Strong interpersonal skills to foster collaboration with internal teams and external partners. Collaboration and Teamwork
a, Works well in a team environment, encouraging open communication and collaboration.
b. Provides support to team members and shares knowledge to solve complex IT issues.
Problem Solving and Critical Thinking
a. Approaches problems analytically, using both technical knowledge and creative thinking to resolve issues.
b. Maintains calm under pressure and can troubleshoot complex IT challenges efficiently.
Adaptability and Flexibility
a. Willingness to adjust strategies and solutions as business and technology needs evolve.
b. Able to manage multiple projects and priorities while meeting deadlines.
Accountability and Ownership
a. Takes full ownership of team performance, IT infrastructure reliability, and security.
b. Ensures IT systems are fully operational and secure, addressing issues proactively.
Leadership and Initiative
a. Leads by example, demonstrating commitment to high standards and continuous improvement.
b. Identifies opportunities for process improvements and takes the initiative to implement them.
Benefits
We offer a Total Rewards plan designed with you and your family's health and wellness in mind that includes:
Paid days off (i.e. vacation, sick days, bereavement leave) Health and Dental plans Retirement plans Employee and Family Assistance Program (EFAP) Employee referral program
We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.
We appreciate all responses and will acknowledge only those being considered for an interview.
We respectfully request no calls or unsolicited resumes from Agencies.
This position is based in our Austin, Texas office.
The IT Manager leads Quarterhill's IT team, overseeing the daily operations and long-term direction of the department. This hands-on leadership role ensures reliable, secure, and efficient delivery of all hardware, software, and network systems supporting our employees.
As a working manager with a small team (approximately five direct reports), the IT Manager combines technical expertise with leadership capability - providing hands-on support, guiding projects, and aligning IT initiatives with business goals. This role is accountable for the performance, security, and integrity of the company's technology infrastructure while maintaining compliance with internal policies and external standards.
Responsibilities
IT Operations and Support
Manage and prioritize day-to-day IT operations, ensuring timely resolution of technical issues. Provide hands-on technical support for hardware, software, and network challenges. Oversee IT asset inventory, lifecycle management, and hardware/software procurement. Drive process improvements to increase uptime, responsiveness, and employee satisfaction. Team Leadership and Development
Lead, mentor, and develop a team of IT professionals, fostering accountability and growth. Balance hands-on work with leadership responsibilities; model service excellence and problem-solving. Conduct performance evaluations, set goals, and promote continuous learning within the team. IT Security and Compliance
Collaborate with the Security Manager to implement and monitor cybersecurity controls. Ensure familiarity with industry security frameworks such as
SOC, PCI-DSS, and ISO 27001
- able to discuss principles and apply them in context. Conduct regular audits to identify and address vulnerabilities. Identify and report unauthorized or unmanaged ("Shadow IT") systems. Project Management and IT Strategy
Lead the planning and execution of IT projects on time and within budget. Partner with business leaders to understand technology needs and recommend scalable solutions. Contribute to the development and tracking of IT budgets; identify cost-saving opportunities and reduce waste. Support long-term IT strategy and digital transformation goals. Other duties as required.
Qualifications
Education :
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience :
57+ years of progressive IT experience in IT support and management, with at least 2 years in a supervisory or management role. Experience with IT infrastructure, user support, and project delivery in a business environment. Technical Skills :
Strong understanding of networks, servers, and IT hardware. Familiarity with cloud platforms (Azure, AWS, or Google Cloud). Knowledge of IT security principles, endpoint protection, and vulnerability management. Experience with security compliance standards (SOC, PCI-DSS, ISO27001 ). Business awareness - understands budgets, cost control, and how IT decisions impact the bottom line. Certifications :
ITIL, CompTIA Network+/Security+, Cisco CCNA, Microsoft Certified, or other equivalent certifications. Preferred Qualifications:
Knowledge of enterprise resource planning (ERP) systems and business applications. Familiarity with virtualization tools and technologies (e.g., VMware, Hyper-V). Behavioral Skill Sets:
Communication a. Ability to communicate technical information to non-technical stakeholders effectively. b. Strong interpersonal skills to foster collaboration with internal teams and external partners. Collaboration and Teamwork
a, Works well in a team environment, encouraging open communication and collaboration.
b. Provides support to team members and shares knowledge to solve complex IT issues.
Problem Solving and Critical Thinking
a. Approaches problems analytically, using both technical knowledge and creative thinking to resolve issues.
b. Maintains calm under pressure and can troubleshoot complex IT challenges efficiently.
Adaptability and Flexibility
a. Willingness to adjust strategies and solutions as business and technology needs evolve.
b. Able to manage multiple projects and priorities while meeting deadlines.
Accountability and Ownership
a. Takes full ownership of team performance, IT infrastructure reliability, and security.
b. Ensures IT systems are fully operational and secure, addressing issues proactively.
Leadership and Initiative
a. Leads by example, demonstrating commitment to high standards and continuous improvement.
b. Identifies opportunities for process improvements and takes the initiative to implement them.
Benefits
We offer a Total Rewards plan designed with you and your family's health and wellness in mind that includes:
Paid days off (i.e. vacation, sick days, bereavement leave) Health and Dental plans Retirement plans Employee and Family Assistance Program (EFAP) Employee referral program
We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.
We appreciate all responses and will acknowledge only those being considered for an interview.
We respectfully request no calls or unsolicited resumes from Agencies.