Nashville International Airport
Nashville International Airport is hiring: Customer Service Landside in Nashvill
Nashville International Airport, Nashville, TN, US
As infrastructure critical to the region's growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA Vision, our growth and expansion plan for the airport, at BNAVision.com. Hiring Process:
- Apply online
- Interview(s)
- Offer
- Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
- Onboarding
- Deferred compensation plans
- Educational Assistance
- Health, Dental, Vision, Life, Disability Insurance
- Health Screenings
- Paid Holidays
- Annual/Bereavement/Military Leave
- Counsels ground transportation operators on the proper rules of operation.
- Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
- Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
- Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
- Controls the flow and parking of commercial vehicles on the ground transportation level.
- Enforces airports commercial ground transportation policy.
- Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
- Maintains daily event log to document discrepancies.
- Takes administrative action against a driver/company in the absence of supervisory personnel.
- Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
- Maintains regular and on-time attendance.
- Follows all safety regulations.
- Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
- Performs other duties as assigned.
- Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
- Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
- Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
- Receiving Direction: Skill in receiving and following written and oral direction.
- Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
- Written Comprehension: Ability to read and understand information and ideas presented in writing.
- Attention to Detail: Is careful about detail and thorough in completing work tasks.
- Disability Awareness: Attends to the special needs of customers with disabilities.
- Service Orientation: Actively looks for ways to help people.
- Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.
- H.S. Diploma or equivalent.
- 2 years of customer service experience.