Platinum Coastal Group is hiring: Customer Service Representative in Cincinnati

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and elevate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills

active listening, collaboration, familiarity with CRM systems and practices, customer relationship management (CRM), problem resolution, analytical and problem‑solving abilities, customer service skills, proficiency in customer service software, multitasking, flexible scheduling, organization skills, ability to multitask and prioritize effectively under pressure, communication skills, sales support, CRM systems familiarity, problem solving, resilience, analytical abilities, problem‑solving skills, flexibility in schedule, flexibility in schedule availability, positive attitude and resilience, customer feedback analysis, flexible schedule availability, basic understanding of business operations and customer needs, sales, customer feedback, multi‑tasking, CRM systems, resilience in challenging situations, ability to multitask and prioritize under pressure, positive attitude, basic understanding of business operations, customer satisfaction commitment, excellent organizational skills, oral communication, teamwork, team collaboration, strong analytical and problem‑solving abilities, customer service, strong communication skills, ability to multitask and prioritize effectively, customer feedback gathering, familiarity with CRM systems, language fluency, multitasking and prioritization, empathy, interpersonal skills, flexibility, CRM familiarity, customer satisfaction and service excellence, customer relationship management (CRM) familiarity, organizational and time management skills, organization, adaptability, fluent in multiple languages, written communication, customer service and support, customer satisfaction, time management, prioritization, excellent organizational and time management skills, customer service software, strong oral and written communication skills, strong analytical skills, ability to multitask, organizational skills, bilingualism, customer feedback management, knowledge of CRM systems, proficiency in customer service software and tools, analytical skills, problem‑solving abilities, customer service representatives, oral and written communication skills, customer service software proficiency, bilingual or multilingual abilities, conflict resolution, strong oral and written communication, time management skills, effective communication, documentation, customer service experience, CRM systems and practices, teamwork and collaboration, problem‑solving, communication, strong interpersonal skills.