Integrity
Operations Supervisor
Join to apply for the
Operations Supervisor
role at
Integrity
100% On‑Site at Company HQ in Addison Texas 75001
About PHP Agency PHP, an Integrity partner, is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part‑time or full‑time opportunities to individuals pursuing careers as life insurance agents. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operated.
Job Summar As a Department Manager at PHP Agency, you redefine what excellence looks like. One that sharpens the agent’s experience, develops internal talent, and leads with a spirit of unity, accountability, and excellence. Setting the tone for your department, building bridges between systems and people, and representing the voice of the agent in every operational conversation. You don’t just manage a team—you set a standard that others will follow.
The Licensing & Contracting Manager leads all functions related to verification of an agents’ – licensing and carrier contracting. This role is instrumental in driving speed and accuracy while ensuring the best‑in‑class customer service experience that reflects PHP’s fast‑paced, agent‑first culture. You will manage day‑to‑day operations within the L&C Team, support system enhancements, and coach a growing team of licensing coordinators and team leads.
Primary Responsibilities
Lead and develop Team Leads and licensing coordinators, building a pipeline of future leaders.
Set clear and hold accountable - KPIs, performance standards, and SLA aligned with PHP’s goals and culture.
Conduct 1‑on‑1 meetings, team huddles, and performance coaching sessions to drive individual growth and team cohesion.
Provide ongoing feedback, mentoring, and coaching to enhance professional development and leadership readiness to both Team Leads & Licensing Coordinators.
Deliver and oversee training for new hires and existing team members, ensuring mastery of processes, systems, customer service communication while maintaining compliance standards.
Identify ongoing skill gaps and implement development plans to upskill team members.
Conduct quality audits of work and calls to ensure accuracy, consistency, and company standards are met.
Drive a culture of continuous improvement, identifying inefficiencies and implementing solutions to optimize workflows.
Partner with peer department managers and leadership to ensure seamless support and white glove customer service is provided for PHP agents.
Act as the primary cross‑functional connector for escalated workflows spanning multiple departments.
Spearhead process alignment, shared service improvements, new system process is adopted to enhance operational efficiency.
Escalation Management & Relationship Building
Serve as a trusted escalation partner for Team Leads, carrier partners, and field agents on sensitive or high‑impact issues.
Personally manage and resolve high‑level or escalated cases involving carrier partners.
Build and maintain trusted relationships with field agents, leadership, carrier partners, and vendors, serving as a reliable voice for transparency, speed, and fairness.
Foster mutually respectful partnerships with external stakeholders to strengthen operational outcomes.
Operational Oversight & Execution
Monitor day‑to‑day team activities, performance, collaboration, and attitudes, taking corrective action as needed to maintain a high‑performance culture.
Delegate tasks and responsibilities effectively, ensuring accountability and timely completion within service‑level agreements (SLAs).
Track work queues, turnaround times, and system workloads, implementing plans to meet or exceed performance goals.
Troubleshoot and resolve complex operational issues or escalated calls/cases as necessary.
Lead or participate in special projects and initiatives to drive department‑wide improvements.
Reporting & Communication
Keep management informed of personnel issues, operational challenges, and team performance both positive and negative.
Prepare and deliver daily, monthly, quarterly, and annual reports to track productivity, quality, and trends.
Report corrective actions, process adjustments, and performance improvements based on data insights.
Provide regular updates on close‑out statuses, and departmental results, performance updates maintaining clear and open communication with leadership.
Primary Skills & Requirements
3–5 years of experience in insurance licensing or operations.
Proven leadership experience in a fast‑paced, regulated environment.
Ability to mentor teams and maintain alignment with field‑driven culture.
Strong systems thinking and familiarity with CRM/ticketing tools.
Familiarity of Microsoft Systems – Word, Excel, PowerPoint, BI Reporting.
An analytical mindset with strong reporting and process development skills.
Passion for accuracy, service, and agent enablement.
Experience with NIPR, carrier portals, and general licensing compliance standards.
Benefits Available
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short‑Term and Long‑Term Disability
#J-18808-Ljbffr
Operations Supervisor
role at
Integrity
100% On‑Site at Company HQ in Addison Texas 75001
About PHP Agency PHP, an Integrity partner, is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part‑time or full‑time opportunities to individuals pursuing careers as life insurance agents. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operated.
Job Summar As a Department Manager at PHP Agency, you redefine what excellence looks like. One that sharpens the agent’s experience, develops internal talent, and leads with a spirit of unity, accountability, and excellence. Setting the tone for your department, building bridges between systems and people, and representing the voice of the agent in every operational conversation. You don’t just manage a team—you set a standard that others will follow.
The Licensing & Contracting Manager leads all functions related to verification of an agents’ – licensing and carrier contracting. This role is instrumental in driving speed and accuracy while ensuring the best‑in‑class customer service experience that reflects PHP’s fast‑paced, agent‑first culture. You will manage day‑to‑day operations within the L&C Team, support system enhancements, and coach a growing team of licensing coordinators and team leads.
Primary Responsibilities
Lead and develop Team Leads and licensing coordinators, building a pipeline of future leaders.
Set clear and hold accountable - KPIs, performance standards, and SLA aligned with PHP’s goals and culture.
Conduct 1‑on‑1 meetings, team huddles, and performance coaching sessions to drive individual growth and team cohesion.
Provide ongoing feedback, mentoring, and coaching to enhance professional development and leadership readiness to both Team Leads & Licensing Coordinators.
Deliver and oversee training for new hires and existing team members, ensuring mastery of processes, systems, customer service communication while maintaining compliance standards.
Identify ongoing skill gaps and implement development plans to upskill team members.
Conduct quality audits of work and calls to ensure accuracy, consistency, and company standards are met.
Drive a culture of continuous improvement, identifying inefficiencies and implementing solutions to optimize workflows.
Partner with peer department managers and leadership to ensure seamless support and white glove customer service is provided for PHP agents.
Act as the primary cross‑functional connector for escalated workflows spanning multiple departments.
Spearhead process alignment, shared service improvements, new system process is adopted to enhance operational efficiency.
Escalation Management & Relationship Building
Serve as a trusted escalation partner for Team Leads, carrier partners, and field agents on sensitive or high‑impact issues.
Personally manage and resolve high‑level or escalated cases involving carrier partners.
Build and maintain trusted relationships with field agents, leadership, carrier partners, and vendors, serving as a reliable voice for transparency, speed, and fairness.
Foster mutually respectful partnerships with external stakeholders to strengthen operational outcomes.
Operational Oversight & Execution
Monitor day‑to‑day team activities, performance, collaboration, and attitudes, taking corrective action as needed to maintain a high‑performance culture.
Delegate tasks and responsibilities effectively, ensuring accountability and timely completion within service‑level agreements (SLAs).
Track work queues, turnaround times, and system workloads, implementing plans to meet or exceed performance goals.
Troubleshoot and resolve complex operational issues or escalated calls/cases as necessary.
Lead or participate in special projects and initiatives to drive department‑wide improvements.
Reporting & Communication
Keep management informed of personnel issues, operational challenges, and team performance both positive and negative.
Prepare and deliver daily, monthly, quarterly, and annual reports to track productivity, quality, and trends.
Report corrective actions, process adjustments, and performance improvements based on data insights.
Provide regular updates on close‑out statuses, and departmental results, performance updates maintaining clear and open communication with leadership.
Primary Skills & Requirements
3–5 years of experience in insurance licensing or operations.
Proven leadership experience in a fast‑paced, regulated environment.
Ability to mentor teams and maintain alignment with field‑driven culture.
Strong systems thinking and familiarity with CRM/ticketing tools.
Familiarity of Microsoft Systems – Word, Excel, PowerPoint, BI Reporting.
An analytical mindset with strong reporting and process development skills.
Passion for accuracy, service, and agent enablement.
Experience with NIPR, carrier portals, and general licensing compliance standards.
Benefits Available
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short‑Term and Long‑Term Disability
#J-18808-Ljbffr