TA Instruments
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Field Service Specialist
role at
TA Instruments
TA Instruments' Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite. As a Field Service Specialist working for an industry leader, you'll join a global team of specialists committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, and DMA) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renowned Field Service Organization in the New Jersey service region.
Responsibilities
Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
Establishes and maintains prompt professional communications with customers and internal resources.
Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
Education
Associates Degree in Chemistry, Engineering, Biology, or other science related field
Bachelors Degree preferred
Experience
2+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
Ability to perform effective system level troubleshooting
Competencies
Must possess a strong customer focus
Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
Personal sense of integrity and trust; ethical practice
Must be independent and able to make decisions
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
Travel
A clean driving licence and a valid passport will be required
This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required
It is the policy of TA Instruments to recruit, hire, and retain the best-qualified workforce while meeting the Company’s commitment to affirmative action and equal employment opportunity. TA Instruments does not discriminate against any qualified candidate for employment because of race, color, national origin, ancestry, religion, religious creed, age (40 or older), disability (reasonably accommodated by TA Instruments), medical condition, sex, marital status, sexual orientation, gender identity or expression, protected veteran status, p regnancy, genetic information or any other factor prohibited by law.
Seniority level
Entry level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing
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Field Service Specialist
role at
TA Instruments
TA Instruments' Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite. As a Field Service Specialist working for an industry leader, you'll join a global team of specialists committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, and DMA) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renowned Field Service Organization in the New Jersey service region.
Responsibilities
Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
Establishes and maintains prompt professional communications with customers and internal resources.
Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
Education
Associates Degree in Chemistry, Engineering, Biology, or other science related field
Bachelors Degree preferred
Experience
2+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
Ability to perform effective system level troubleshooting
Competencies
Must possess a strong customer focus
Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
Personal sense of integrity and trust; ethical practice
Must be independent and able to make decisions
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
Travel
A clean driving licence and a valid passport will be required
This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required
It is the policy of TA Instruments to recruit, hire, and retain the best-qualified workforce while meeting the Company’s commitment to affirmative action and equal employment opportunity. TA Instruments does not discriminate against any qualified candidate for employment because of race, color, national origin, ancestry, religion, religious creed, age (40 or older), disability (reasonably accommodated by TA Instruments), medical condition, sex, marital status, sexual orientation, gender identity or expression, protected veteran status, p regnancy, genetic information or any other factor prohibited by law.
Seniority level
Entry level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr