Cornerstone Building Brands
Customer Success Representative
Cornerstone Building Brands, Dallas, Texas, United States, 75215
Company Overview
Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low‑rise non‑residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across new construction and Repair & Remodel markets. Our portfolio includes vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems, and accessories. With more than 18,800 team members across manufacturing, distribution, and office locations nationwide, we are committed to ESG responsibility and contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com.
Position Summary We are looking for a Customer Success Representative to join our dynamic team. This hybrid role is based at our Dallas, TX plant and requires a presence in the office two days per week.
Duties and Responsibilities
Customer Support: Provide product and service assistance, resolve issues, and ensure a high‑quality customer experience from order receipt through delivery, invoicing, and warranty.
Account Management: Keep leadership and sales teams informed of relevant customer account activities, monitor orders using routine exception reports, and intervene to ensure smooth processing and maximum satisfaction.
Information Accuracy: Deliver accurate pricing, market condition, and product update information; encourage use of portal where appropriate.
Issue Resolution: Support customers and sales teams with inquiries regarding quality, delivery coordination, product availability, pricing, and billing, providing prompt and efficient responses.
Technical Support: Offer product technical information and recommend alternatives; refer advanced inquiries to qualified divisional personnel.
Collaboration: Partner with sales and operations to achieve a premier customer experience through effective communication.
Escalation Management: Engage Team Leads promptly for escalated issues.
Training: Assist with soft‑skill, product knowledge, and system proficiency training; support onboarding and new employee orientation.
Continuous Improvement: Contribute to process improvements and special projects aimed at enhancing customer satisfaction and optimizing internal workflows.
Qualifications
High School Diploma or equivalent required; bachelor’s degree is a plus.
1‑2 years of proven direct customer and consumer support experience, preferably in building products.
Understanding of the building products industry and dealer, distribution, and/or two‑step channel segments is preferred.
Strong problem‑solving, negotiation, and communication skills.
Proficient in telecom software and Microsoft Office (Word, Excel, PowerPoint).
Benefits Full‑time team members receive medical, dental, and vision benefits starting day 1. Additional benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401(k), EAP, discount programs, tuition reimbursement, training, and professional development.
Full‑time is defined as regularly working 30+ hours per week. Union programs may vary based on the collective bargaining agreement.
EEO and Additional Information Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here and view your Right to Work Poster here. The company’s affirmative action plan for protected veterans or individuals with disabilities can be requested by contacting Human Resources.
All candidate information is kept confidential according to EEO guidelines. Must be at least 18 years of age to apply.
Notice of Recruitment Fraud: Cornerstone Building Brands will never ask for advance payments or personal bank information. Be alert to scams that misuse our name and logo.
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Position Summary We are looking for a Customer Success Representative to join our dynamic team. This hybrid role is based at our Dallas, TX plant and requires a presence in the office two days per week.
Duties and Responsibilities
Customer Support: Provide product and service assistance, resolve issues, and ensure a high‑quality customer experience from order receipt through delivery, invoicing, and warranty.
Account Management: Keep leadership and sales teams informed of relevant customer account activities, monitor orders using routine exception reports, and intervene to ensure smooth processing and maximum satisfaction.
Information Accuracy: Deliver accurate pricing, market condition, and product update information; encourage use of portal where appropriate.
Issue Resolution: Support customers and sales teams with inquiries regarding quality, delivery coordination, product availability, pricing, and billing, providing prompt and efficient responses.
Technical Support: Offer product technical information and recommend alternatives; refer advanced inquiries to qualified divisional personnel.
Collaboration: Partner with sales and operations to achieve a premier customer experience through effective communication.
Escalation Management: Engage Team Leads promptly for escalated issues.
Training: Assist with soft‑skill, product knowledge, and system proficiency training; support onboarding and new employee orientation.
Continuous Improvement: Contribute to process improvements and special projects aimed at enhancing customer satisfaction and optimizing internal workflows.
Qualifications
High School Diploma or equivalent required; bachelor’s degree is a plus.
1‑2 years of proven direct customer and consumer support experience, preferably in building products.
Understanding of the building products industry and dealer, distribution, and/or two‑step channel segments is preferred.
Strong problem‑solving, negotiation, and communication skills.
Proficient in telecom software and Microsoft Office (Word, Excel, PowerPoint).
Benefits Full‑time team members receive medical, dental, and vision benefits starting day 1. Additional benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401(k), EAP, discount programs, tuition reimbursement, training, and professional development.
Full‑time is defined as regularly working 30+ hours per week. Union programs may vary based on the collective bargaining agreement.
EEO and Additional Information Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here and view your Right to Work Poster here. The company’s affirmative action plan for protected veterans or individuals with disabilities can be requested by contacting Human Resources.
All candidate information is kept confidential according to EEO guidelines. Must be at least 18 years of age to apply.
Notice of Recruitment Fraud: Cornerstone Building Brands will never ask for advance payments or personal bank information. Be alert to scams that misuse our name and logo.
#J-18808-Ljbffr