AutoNation
Service Advisor - Mercedes Benz of Chicago
AutoNation, Chicago, Illinois, United States, 60290
Service Advisor - Mercedes Benz of Chicago
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Service Advisor - Mercedes Benz of Chicago
role at
AutoNation . As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You will explain the Service Technician’s recommendations to customers in easy‑to‑understand language, suggest upsell opportunities, and play an active role in the service lane.
Daily Responsibilities
Set, confirm and prepare for appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner when they arrive.
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives.
Use a consultative selling process to assist customers in planning for ongoing maintenance of their vehicle.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle, based on how they prefer to be informed.
Follow up with customers to ensure satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license and a safe driving record.
Pay Range $6,000 - $12,000 per month.
Benefits and Perks
Competitive compensation and 401(k) matching.
Health, dental, vision, and maternity benefits.
Associate purchase and discount programs for vehicles, services, parts, collision and accessories.
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
Opportunity to support DRVPNK, a foundation that raises millions for cancer research and treatment.
#J-18808-Ljbffr
Service Advisor - Mercedes Benz of Chicago
role at
AutoNation . As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You will explain the Service Technician’s recommendations to customers in easy‑to‑understand language, suggest upsell opportunities, and play an active role in the service lane.
Daily Responsibilities
Set, confirm and prepare for appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner when they arrive.
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives.
Use a consultative selling process to assist customers in planning for ongoing maintenance of their vehicle.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle, based on how they prefer to be informed.
Follow up with customers to ensure satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license and a safe driving record.
Pay Range $6,000 - $12,000 per month.
Benefits and Perks
Competitive compensation and 401(k) matching.
Health, dental, vision, and maternity benefits.
Associate purchase and discount programs for vehicles, services, parts, collision and accessories.
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
Opportunity to support DRVPNK, a foundation that raises millions for cancer research and treatment.
#J-18808-Ljbffr