Caterpillar Inc.
ATS Sales Support Engineer — Electric Power
Caterpillar Inc., Alpharetta, Georgia, United States, 30239
ATS Sales Support Engineer — Electric Power
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Job Summary We are seeking an
ATS Sales Support Engineer
to support Caterpillar’s dealer network by serving as the primary interface between dealers, supply plants, and internal teams. This role plays a key part in managing the commercial and operational flow of Automatic Transfer Switch (ATS) orders, ensuring accurate processing, timely shipments, and effective resolution of product and pricing issues. The ideal candidate will be a proactive communicator with strong commercial acumen and a passion for delivering exceptional service to Cat Dealers.
What You Will Do
Act as the main point of contact for dealers and customers regarding orders, shipments, and product inquiries
Strengthen dealer relationships through proactive communication and problem-solving
Collaborate with outside sales on lead management and customer support
Manage the full PO cycle: quote preparation, PO release, plant/material assignment, and shipment tracking
Confirm ship dates with supply plants and communicate updates to dealers
Ensure accuracy in dealer invoicing, warranty details, and shipment documentation
Maintain and update internal ERP systems with order and inventory data
Generate credit memos based on RMAs and manage ATS stock inventory
Prepare commercial documentation for international shipments
Work closely with inside sales, supply plants, and product line managers to ensure smooth operations
Support reporting needs and assist in training dealer personnel on order and tracking tools
Perform any other duties assigned by upper leadership
What You Will Have
Customer Focus: Ability to develop and maintain positive customer relationships and understand the importance of customer satisfaction in product/service delivery.
Data Gathering & Analysis: Competence in collecting and synthesizing data from diverse stakeholders to reach objective conclusions.
Decision Making and Critical Thinking: Skill in analyzing situations and reaching productive decisions based on informed judgment.
Effective Communications: Ability to effectively transmit, receive, and interpret ideas and information with correct language and mechanics.
Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Capability to differentiate support offerings that address clearly understood customer needs.
Additional Requirements
Strong commercial aptitude and customer service orientation
Proven ability to work independently and take initiative
Experience collaborating across functions and managing multiple priorities
Comfortable managing a high volume of orders in a fast‑paced environment
Quick learner of ERP systems
Bachelor’s degree preferred; minimum of 3–5 years of equivalent professional experience may be considered in lieu of a degree
What Will Put You Ahead
Prior experience in dealer operations, commercial insurance, or technical customer service
Background in inside sales or distributor support roles
Strong attention to detail in PO tracking, warranty data, and shipment coordination
Familiarity with parts, commercial processes, or dealer/distributor environments
Experience preparing commercial documentation and certificates of origin for international shipments
Additional Information
This position requires the candidate to work a 5‑day‑a‑week schedule in the office.
Travel is not required for this position.
Relocation is NOT available for this position.
Visa sponsorship is NOT available for this position.
Salary $71,040.00 – $106,440.00
Benefits Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part‑time employees.
EEO Statement Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Get AI-powered advice on this job and more exclusive features.
Job Summary We are seeking an
ATS Sales Support Engineer
to support Caterpillar’s dealer network by serving as the primary interface between dealers, supply plants, and internal teams. This role plays a key part in managing the commercial and operational flow of Automatic Transfer Switch (ATS) orders, ensuring accurate processing, timely shipments, and effective resolution of product and pricing issues. The ideal candidate will be a proactive communicator with strong commercial acumen and a passion for delivering exceptional service to Cat Dealers.
What You Will Do
Act as the main point of contact for dealers and customers regarding orders, shipments, and product inquiries
Strengthen dealer relationships through proactive communication and problem-solving
Collaborate with outside sales on lead management and customer support
Manage the full PO cycle: quote preparation, PO release, plant/material assignment, and shipment tracking
Confirm ship dates with supply plants and communicate updates to dealers
Ensure accuracy in dealer invoicing, warranty details, and shipment documentation
Maintain and update internal ERP systems with order and inventory data
Generate credit memos based on RMAs and manage ATS stock inventory
Prepare commercial documentation for international shipments
Work closely with inside sales, supply plants, and product line managers to ensure smooth operations
Support reporting needs and assist in training dealer personnel on order and tracking tools
Perform any other duties assigned by upper leadership
What You Will Have
Customer Focus: Ability to develop and maintain positive customer relationships and understand the importance of customer satisfaction in product/service delivery.
Data Gathering & Analysis: Competence in collecting and synthesizing data from diverse stakeholders to reach objective conclusions.
Decision Making and Critical Thinking: Skill in analyzing situations and reaching productive decisions based on informed judgment.
Effective Communications: Ability to effectively transmit, receive, and interpret ideas and information with correct language and mechanics.
Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Capability to differentiate support offerings that address clearly understood customer needs.
Additional Requirements
Strong commercial aptitude and customer service orientation
Proven ability to work independently and take initiative
Experience collaborating across functions and managing multiple priorities
Comfortable managing a high volume of orders in a fast‑paced environment
Quick learner of ERP systems
Bachelor’s degree preferred; minimum of 3–5 years of equivalent professional experience may be considered in lieu of a degree
What Will Put You Ahead
Prior experience in dealer operations, commercial insurance, or technical customer service
Background in inside sales or distributor support roles
Strong attention to detail in PO tracking, warranty data, and shipment coordination
Familiarity with parts, commercial processes, or dealer/distributor environments
Experience preparing commercial documentation and certificates of origin for international shipments
Additional Information
This position requires the candidate to work a 5‑day‑a‑week schedule in the office.
Travel is not required for this position.
Relocation is NOT available for this position.
Visa sponsorship is NOT available for this position.
Salary $71,040.00 – $106,440.00
Benefits Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part‑time employees.
EEO Statement Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
#J-18808-Ljbffr